1. Gas level was off - tank phot registered 3/4 full and contract read 12/16 full. When brought to the attention of Napa Tires and Wheels, he dismissed it saying it can be resolved on drop off. On drop off I was charged $12,50 for turning it in at 3/4 tank, same as photographed on pick up. I called Uhaul and spoke to Maria and showed the two photos of the fuel tank and she was pleasant and refunded the Gas fee, 2. MIELAGE CHARGE: Owner i Napa Tire & UHaul said he would notate in the agreement, an extra 100-150 miles because of the long distance to pick up and drop off of both Uhaul locations from our origin and drop off. But that did not get transferred to our account as he appeared to be busy and distracted with is tire business. I was automatically charged an extra $94 dollars plus tax Overall because of inefficiencies on pick-up, and no one to talk to on drop off, I was charged $126 more than I agreed too. I asked Uhaul to review and refund the $94 + tax for mileage but they said the owner of the Napa pick up location would have to reply to resolve - but have not heard back yet after 48 hours.
Michael m
Napa Tire And Wheels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94559
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Customer Reviews
- 3.5 Average Customer Rating
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Mohammad, the manager at the Napa Silverado Trail was kind and understanding. Great experience. Will def rent here again.
CHRISTINE VFix the app! Everytime I would take a picture for the outside of the truck it would glitch and ask me to retake the photo!! I had to do each side FOUR TIMES!! Absolutely infuriating!!
Jammir GThe person checking me out should have walked around the vehicle with me and made sure that I knew how to operate everything.
MARK CChecking in was easy & quick. The equipment was ready & in good condition. The staff was friendly & helpful. The only negative was that the parking lot was very congested, which meant hitching the auto transport to the truck & loading the car onto it involved shuffling several other parked vehicles.
BRIAN S