The location was busy. There was only one person working on customers picking up rental vehicles. More staff would have helped. I was fortunate to be more toward the front of the line.
Todd MarumotoCustomer Reviews for U-Haul Moving & Storage of Naples
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff I interacted with were friendly and knowledgeable. The only criticism I have is the long wait I had in line to receive service. However, I think that was partially due to problems that staff were having with the computer.
Frank CaccamiseGreat staff. Line wait was a little to be desired. I believe it had to do with software/computer issues. All in all, great experience, especially for the man/men checking us in and out outside preparing our truck
Charles KennedyI wasn’t able to use the app when returning the trailer after hours. The phone number that I called for assistance was not answered. However, the guys who got me a trailer were outstanding. There was a light not working that was quickly repaired and safety issues were important to your crew!
Christopher KeagleYour a limited space location but your doing a fine job of managing that. J Lahrman
John LAHRMANOther than having champagne and caviar upon return there isn't much more you can do. Very happy without it.
victor lagrottaThanks Everything went well no problems! Thanks for your service
RICK SCIANABLODidn’t have the van that I reserved, as usual.
Travis KingNothing, excellent friendly service as usual at this busy U-Haul location.
Trevor Daviesmuch better customer service and a much better attitude.
Michael GunninReturning process and U-Haul personnel that did the check in was great!! Thank you!!! If I need to rent moving equipment, I will use U-Haul again.
Robert RandolphWhen dropping off the vehicle, the employee, the gentleman that was there was very rude. I’ve been using U-Haul for years and never ever had an experience like that.
Don NelsonExcellent, personalized and professional staff!
Heather WendellI recommend to do a pickup. I called for mine. Everything went fast and smooth. Moving can be hectic so you definitely want a U-Haul truck at tamiami trail. The customer service is great.
Joshua HernandezI picked up my truck for 6:00 PM rental. I’m giving the wrong paperwork that doesn’t go with the vehicle that they’re giving me to drive away in return of the vehicle earlier Friday, March 15. Nobody seems to have a clueless to what’s going on how I ended up with the wrong truck, the computer systems down no, we can check me out and process my payment at that point now you guys are trying to charge me more fucking money than I was told I was going to pay.
Michael LoughlinFast and easy return of the truck.
Michael CurnessStaff very professional
Daniel FanoMy rental trailer was ready for pick-up at the time and location as agreed. The service and hook-up was efficient. the trailer was clean and empty ready for use. Everything went smoothly including the drop-off. U-Haul does a great job!
Robert PerettiVery clean and good mechanical condition.
James LeeThe check-in process was fast and painless. The rep was friendly and helpful. The technician had me hooked up and ready to go in less than five minutes. The return process was even faster and easier. The tech showed me where to park the trailer. He disconnected everything and emailed me my receipt. Return process was also less than five minutes. I would highly recommend this location and plan to use them again.
Gerald SmithThanks
Jorge ChiofaloAll worked well
WAYNE MONSON6x12 trailer is not right size with tailgate had huge problem
Edgar PenzoNothing. Was really great with no problems at all.
Trevor DaviesCindy is always very helpful.
Mike GriffithAwesome service and great staff.
Ron PopowskiI waited for 90 minutes to complete the rental
Daniel ChristesenGreat service,the best yet
Danny KnoxGreat customer service inside and out.
Deborah HunsederNothing - overall it was a great experience- staff is great
Kelly GruschowWas very easy to rent and operate the 6x12 ramp trailer. Luis and Cynthia were a great help. The appliance dolly was useful for moving heavy 55-gallon drums. The equipment was perfect for the work I needed it for and the price was reasonable. Will come here again whenever I need to borrow a trailer.
Andrew TuttlePickup dealer was nice, efficient, and communicated everything clearly. Would use again.
Jeff BowersCindy was great!
Rebecca LoosThe tailpipe drug the ground half way through our drive for the remainder of the drive.
Keli HarrisonDidn’t have the promised van at the original location. Had to move locations and waste time to get the van I was promised
Daniel WatsonThank you so much, everything was perfect!!!!! Again, thanks!!!!!
Audio PirelaThank You so Much For You help You Are Guys The wonderful súper Nice Everything spray Thanks Again
Jaime NunezProvide some kind of best guess for how many gallons would be needed for 50-60 miles.
Bruce KomarowskiThey were very helpful & accommodating. We will definitely use them again.
Bill D'Eliathe online ordering was a bit trickey and i ended up with things I didn';t want but the guy at the check out was great and got us sorted out and on our way.
Theresa DavisonThese men working the yard hitching and unhitching the trailers as well as receiving the trucks; they're excellent workers. The place was getting busy and busier while I was there, yet everything was running smoothly.It reminded me of an airport. The parking for customers to leave the cars is an issue. They'll soon need to buy more land next to them. My overall adventure was a great experience.
luisa solerNothing because you were the best
maria dejesusExcellent service
Alan DeeseNear my neighborhood
lisia baldwinSuper easy and friendly
david sarinskyThe woman at the front desk was friendly & helpful. I was able to get in & out of the location in a timely manner.
Mark PetersThe van needed maintenance. Indicator lights for oil change and tires need air where on all the time the van was being used. A little concerning.
William HawkinsTo a person, the crew in the Naples location are surprisingly excellent...good on the phone, good in person...the 10 footer drove like a car and fit in a normal parking space. Refreshingly surprising good solid service...polite, responsive and effective. Increasingly rare these days. Well done, Uhaul, in Naples...we will be back...
Martin L ArnoldVery easy and efficient drop off.
Janet ChowGreat interaction with the staff ! I will come back next time I need their services!
Dan CurryHi ! The manager was very rude to me , for not letting me pay half the money I have to keep my stuffs in the storage . He keeps all my stuff and keep me out off the lease without my agreement . All my documents and my stuff stealing is not fair !
Tamarra Merisier | Overall ExperienceAll good
Mark SmileyThe young girl that was at the counter was very helpful and polite.
David crockettAlexa was very helpful. She was detailed in giving me helpful hints and explained how tolls worked. She is a wonderful asset to U-Haul.
Kathy BlairThe both appointment and promised install time were meet as scheduled. The staff was great and the store atmosphere pleasant. The only reason excellent was not choose as a rating lack of customer waiting room. It maybe rare a person waits for a service but it would be a good addition.
Willard Passauerthe staff helpful and friendly, some employees are excellent but 2 were very rude.
MARTHA GOTTSCHALD | Overall ExperienceFast drop off. The U-Haul guy waved us in, checked the gas levels. Seen that we sweeped out the truck and gave us our receipt and we were on our way.
jeanine irelandEverything was good!
yacksami rodriguezAlex and Daniel are professional and courteous. Alex was super helpful, thank you Tim also. Everyone was great!
Anthony Pica | First ImpressionsEverything was just great - staff are very friendly and helpful. Although not the fault of the facility, but the truck I was assigned was horribly, grossly and nauseatingly marijuana stench infused from the previous renter. That should’ve been addressed before I was assigned the vehicle during post-previous renter inspection. The staff did take immediate action upon my complaint and rectified the issue…so for that I am thankful!
Harrison Atkins | Overall ExperienceWhen I got to the front desk, the person couldn't find out my reservation. When she tried to make another reservation didn't have available the storage with the measurements I needed (10×10) However, I agreed to have the storage unit they offered me instead (8x8) But they gave me a unit that was already occupied. So, they have no control over the availability of units
Diego Fonseca | First ImpressionsDan or Danny really deserves a raise in pay.. Very costumer friendly, He really made our UHAUL EXPERIENCE A GOOD ONE !! Again the supervisor should realize, a gentleman like Daniel is one of a kind !!! UHAUL AGAIN, Give him more money . I sold my business in Cleveland and bought a house in Crown Point , 44132 .. I probably wouldn’t ever had sold it but to find 42 employees like Dan , UHAUL , good luck, and you know …. ITS ALL ABOUT ; cleanliness , organizing , and never loose a guy like him !!!!
John McManus | Overall ExperienceThe storage unit was fine. The flood from Hurricane Ian was not your fault but how I was treated afterwards was not cool. I had to go down and go through my stuff no dry way to repair (not your fault) was told I could leave my key and I would be contacted when the drywall was replaced in my storage until. 3 months later not contacted and needed stuff out of the unit went and got my key and the dry wall was never replaced. They did cut a hole in the dry wall as I had to clean up the mess when I moved out. That was another thing if you went in and did work on dry wall you should clean it up not me.
Krystal Wall | Overall ExperienceEl personal es excelente y muy profesional con muy alto dominio de su contenido de trabajo y las instalaciones de storage están excelentes muy buena limpieza y organización muy buena seguridad y protección, en conjunto personal e instalación son excelentes
Virgilio mario Rodriguez baez | First ImpressionsWe had multiple difficulties with getting a rental and storing our stuff in that facility.
CARAMILE ELLIOTT | First ImpressionsLovely staff and great experience services . Love you guys 🥰
Tamarra Merisier | First ImpressionsOverall I was very pleased with the facility. The one issue after storm Ian damage was the increase in cost without any communication. I have disputed this change but without any response from UHaul Naples location or head office, after multiple calls to try to resolve. Regrettably this latter experience negated all of the great work done after Hurricane Ian. Thank you
Niall Bracken | Overall ExperiencePlease provide door stoppers for the entrance doors to prop open when moving in or move out of storage units.
carole anton | Overall ExperiencePeople in the office are very rude, had to wait in line to get access to our unit as they kept door locked, spent an hour waiting for them to unlock a door to allow access, they were very rude to people waiting we had a code to get in but the system was down so they made everyone wait in line to get them to open the door very inconvenient for people storing tools and work tools in a storage unit, I’ve used uhaul all across the country by far the worst uhaul ever
Charles Six | Overall ExperienceGreat customer service with a Clean and bright atmosphere.
jason pittman | First ImpressionsI took this storage and I asked for insurance, then hurricane hit I lost everything and was informed I had no insurance
Carmen Palmisano | Overall ExperienceThe lady that check me in was very patient with me, she gave me all the options and was very personable with me. She’s an outstanding employee.
kevon bremmer | First ImpressionsEverything was as needed and as expected. RoseMary, the agent at the warehouse was extremely welcomed.
Jose Banderas | Overall ExperienceWe had our storage unit about 10 months during our home remodel. We were in and out of our unit many times during that period. We also rented 2 trailers to haul to and from Illinois. All first class facilities, trailers and service.
tom menold | Overall ExperienceRosemary very courteous and pleasant.Tom very helpful with showing me the unit and explaining the entrance and exit procedures.
carole anton | First ImpressionsThey went above and beyond to help me. When I lost the keys to a lock, they saved me a locksmith visit. They are awesome!
Mike Wiseman | Overall ExperienceGood location,very nice people.
Archie Mckellar | Overall ExperienceThe people who work here are awesome 😎
MARIE PRATHER | Overall ExperienceThe staff at this location are all friendly and very helpful. The biggest detractor from this site is that it is extremely difficult to bring anything in a truck or trailer as the entirety of the two months I used this storage I was barely able to park anywhere near the only doors into the building despite having three sets of doors that were always locked effectively doubling the time it took to load and unload storag items. Also it should be noted that the font parking of the storage is so packed with uhaul trucks that my family and I had to park halfway onto a busy road while unloading and this is incredibly unsafe as I saw ample storage space for the fleet trucks in the back.
Larry Reed | Overall ExperienceThe BEST Uhual location I've used yet!!!! So grateful to them! Returned the truck trouble free and got a storage unit too. Staff was fantastic!!! Can't brag on them enough
MARIE PRATHER | First ImpressionsGreat service great people
Larry Reed | First ImpressionsFound the unit I moved into missing a light bulb, so no light. Saw a large rodent trap in far corner of unit and a few dead insects in the hallway outside the unit. Definitely different from the unit I moved from in Maryland.
Barry Contee | First ImpressionsI reserved two conditioned spaces and they had neither when I got there. Very unprofessional and the lady at the counter should have been fired for her inability to understand and take control of a situation where a customer comes in with a reservation and is upset about not having a place to unload the truck. She was indignant when I asked what was the point of making a reservation if they don’t reserve the units. This was not a good experience and I will never recommend nor use Uhaul again!!!
Melba Rudiger | First ImpressionsThey block the entrance with moving vans. So you have to reverse in off the highway. So instead of an in and out it’s just like a space. This was so annoying. .
nicholas everett | Overall ExperiencePlace is clean and the staff are happy and friendly. I have nothing to complain about.
Jonas May | First ImpressionsCompetition much less expensive and new. You would be my second choice.
John Boatright | Overall ExperienceLong lines , need more front desk personal
Richard Kasparian | First ImpressionsThe owner of the facility made our rental a pleasure.
Dan Howell | First ImpressionsThe woman inside was very nice and helpful. The man outside when we arrived Sunday 6/14 Before closing to drop off our car transport was just nasty and unhelpful. So unnecessary.
MARK ROCKEY | Overall ExperienceI called ahead because we had a one way rental from Colorado and needed storage. I spoke with Doug and he said storage was available. Once we arrived I found that the storage wasn’t large enough (I wasn’t told which sizes were available) and had to get two units. Had I known this, I would have chose a different drop off. Fortunately Joshua was super helpful and made it less stressful and provided the best customer service. We had just driven 2,200 miles so I appreciated his helpfulness and kindness.
Elizabeth Potter | First ImpressionsMany times access to storage was blocked by U-Haul trucks with no place to park. Door to storage doesn’t stay open and therefore smushes as you walk through with items. Also, can’t open double door for oversized items. Concrete guards surrounding storage door entrance were very annoying and obtrusive. . Also, on many occasions, door to storage was locked and had to wait and find an unfriendly employee to open.
DAYNA WEBRE | Overall Experience> Training is desperately needed. What should take 5 minutes took nearly 18 minutes > an occasional smile would be welcomed The ONLY reason I would ever use this location again is if I have no other choice.
joe sicari | First ImpressionsPetty, lazy help.
Michael McCarthy | Overall ExperienceCindy is the best Customer Service person I have encountered in a long time!!! Superior Service!!!
Tuesday Overcash | Overall ExperienceWhile the employees where friendly and knew there jobs. The facilities was very crowded, needs to be a larger area there is no room to make a u turn. The drop area and pick up area is a pain..
Patrick Connors | Overall ExperienceHelpful and friendly service.
george monterroso | Overall ExperienceGreat place and service..
Pete Doggett | First ImpressionsGreat experience!
Lisa Braceland | Overall ExperienceThe employees were amazing with all of their help I received. They provided help with every question I had, and welcomed me to the area. Such friendly, kind staff.
Sheila Folsom | First ImpressionsI would recommend to a friend.
BROCK WAGNER | Overall ExperienceThe three workers I dealt with were very nasty. I was pretty shocked at their attitudes. The manager was great. The guy who I dealt with initially when returning was so rude and inappropriate. Bad
mario ciani | First ImpressionsCindy and the staff provided excellent, helpful service during my move-out on 01-29-19.
SHERRY TURNER | Overall ExperienceThe staff was very busy, and when I was next in line they apologized for the wait and treated me as the only customer on a very busy day. They were extremely knowledgeable, helpful and professional.
Gordon Malik | Overall ExperienceVery good equipment and service in both locations.
jeff wiener | ReservationWorst customer service experience! We were told that there is over 15,000 UHaul locations and they are one of the top 100 busiest! Is that an excuse for not caring about your customers?!
pj hofferberth | ReservationPoor coordination within the facility. Poor planning. Unreachable managers for customer problems. Very disappointed
John Halvatzes | Overall ExperienceThank you
Joseph Mize | Overall ExperienceStaff super helpful and pleasant both when moving in and when moving out. Upon moving out, even while in the middle of repainting parking spaces moved their trucks so we could get closer to our unit,
DICK SPADACCINO | Overall ExperienceFriendly, helpful staff.
Shirley Campione | Overall ExperienceMixed response to this place. Love the keycard. Facility is old, but clean. Physical space in parking lot minimal. Sometimes the wait in the office for service is too long!!! Good for short-term.
Cathryn Smart | Overall Experience