I rented a van to pick up mattresses at Costco Kanata. When I received the van, the fuel tank level was lower than the required amount. My drive was smooth, and I refilled the tank so that the fuel level was higher than when I first received the van. I returned the van around 3 PM the same day, but I received the receipt at 11 AM the next morning. I was charged for refueling the tank. It’s not about the few dollars, it’s about trust. I took photos as proof to support my statement, especially since I rented the van from a branch location instead of the main U-Haul center.
Khoa N
Pure Stream
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2H1A5
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Customer Reviews
- 4.5 Average Customer Rating
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Le préposé était très gentil.
francine sStaff at this location were very friendly. Thanks!
ANTHONY PNothing. All was good.
Lee RPure Stream is just down the road from Pure Water, and it is easy to confuse the two. Additional information about the location to avoid this confusion would be useful for first-time customers.
David S