Overall experience was subpar due to the lack of information regarding a secondary location where the truck was parked. Additionally, there was no indication that the lockbox with key would been located at the office location and not with the truck. The scheduling for the local area was minimally helpful in providing information regarding the location of the keys. This led to the pickup being delayed by almost 60 minutes.
Nicholas L
Bells Corner Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2H5B8
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Customer Reviews
- 3.0 Average Customer Rating
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Limited parking space. No posted instructions for drop off Poorly indicated key drop off location
Veronica CThe pickup location was changed one half hr before scheduled pickup. Changed to a new location, 45 minutes there & back to even get the vehicle. the location had been previously booked closest to me of five minutes away. The drop off location was changed multiple times. Will only use in the future if no other option
TREVOR NItems that I booked were forgotten and service still tried to bill me for them. Took customer service more than two weeks to take the claim into effect and Bill me the right amount. Ridiculous. Very low standards with Uhaul. Last time I'm using it.
Ahmed JTruck was not ready when I got there, had to be plowed out of snow. Driver's door was broken and would not close properly. Warning light on dash.
DAVID H