Despite the email saying counter check in was available, when I arrived at the location I was told 'counter check in' was 'stand at the counter while doing an online check in' and had to use my phone to upload sensitive documents. This added time to the process. I was then told that the U-Hauls were not actually at the location but parked in different strip mall parking lot, adding considerable time as I hunted down my vehicle. Having reserved it ahead of time, I was expecting it to be on site and waiting for me. All in all the check in process took over thirty minutes to get my vehicle, making us late and putting us squarely in traffic. man behind the counter also worked very slowly, taking time to make small talk with customers while others were waiting. The U-Haul itself was fine
CHELSEA M
Bells Corner Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2H5B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was a very stressful move for me.. and they recognized that! They were very kind and inviting and even offered me a bottle of water
LIANE FOverall experience was subpar due to the lack of information regarding a secondary location where the truck was parked. Additionally, there was no indication that the lockbox with key would been located at the office location and not with the truck. The scheduling for the local area was minimally helpful in providing information regarding the location of the keys. This led to the pickup being delayed by almost 60 minutes.
Nicholas LLimited parking space. No posted instructions for drop off Poorly indicated key drop off location
Veronica CThe pickup location was changed one half hr before scheduled pickup. Changed to a new location, 45 minutes there & back to even get the vehicle. the location had been previously booked closest to me of five minutes away. The drop off location was changed multiple times. Will only use in the future if no other option
TREVOR N