These comments aren't about Purestream, per se, but more about our overall U-Haul booking process. We ordered a truck and appliance dolly online. All good. We called a few days ahead to make sure all was ok - told there wasn't an appliance dolly at the location but call back the day before pickup. Called back and still no dolly. Called the main UHaul number and again, while sympathetic, had no solution other than for us to drive all over to another pickup location that had both truck and dolly. So, main issue is that the COMPANY was making this a "me" problem rather than ensuring the items I ordered were available at the pickup site I required. It took my spouse to figure out to pick up the dolly in our town Uhaul and bring it with us to Ottawa....but again, we really shouldn't have had to do that. UHaul, figure out how to get the trucks and items from one spot to another if you're going to allow the pre-ordering on the website.
Daniel D
Pure Stream
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2H1A5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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I had a lot of issues with the helpers that I arranged via your website.
Jale SWhere’s my deposit I was supposed to receive it in the mail and I have not seen it yet
Vicki RLe
JEAN VEvery time I am on this website, I get asked for permission to share location information repeatedly. You lost my reservation, made by phone the day before. The truck had not been swept clean when I picked it up. As soon as I started the engine, I saw a warning that the front left tire was under-pressured and needed air. Maintain your fleet, and improve your reservation system.
scott b