Everything was fine, even with the interior of the van with a bunch of dried mud. I understand this time of year, and with the snow we've had, that's unavoidable. The staff was very nice and professional, the only feedback I would give to this ace hardware location is that we could not find the key drop off box! We circled the entire building at 2:30 in the morning in snow and never did find the orange box that is supposed to be right at the main entrance. We ended up leaving the keys in the key pick up lock box that has the keypad lock, but there was no way for me to lock it, but that was the only place we could find to leave the keys. Obviously if I rent from there again, I will ask them to show me where the drop off box is, but I assumed it would be very easy to find and I'm sure others do as well. Overall, I had a very good experience; just the part with the dropbox location could improve. Thanks!
JOHN J
New Albany Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Albany, OH 43054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great service at Ace Hardware
Elliott TIt was not clear to how I return the keys after hours. There wasn't a designated key drop box.
Erin PThe staff didn't know how to rent out or check in equipment, so it took a very long time for a simple task, such as renting dollies, to be completed. The staff manning the booth for U-Haul didn't know what to do. So they had to go look for someone else, and that person didn't know what to do, so they finally got someone (I assume a manager) who did know what to do, and that process still took a long time.
Ross AAlthough the vehicle was damaged prior to our use, that should have been shared before we went to the vehicle and had to document it
Quan B