Was not expected to pick up here was asked by U-Haul to pick up here. Had to self check in and the app was garbage no. No explanation on how to use or the fact that I even had to do that because no one told me at the new location. They just changed it without my consent. Truck was below 1/4 so after an hour of messing with the app I had to go get fuel immediately. They then changed my drop off location to a town 2 hours away without my consent and I then had to change it 3 times because of miscommunications on U-Haul side. Then yall tried to. Charge me extra mileage for a trip that I’ve done before with the same U-Haul without issue I’m just over it.
Sheridan R
Hellospace+ FM 1044
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Braunfels, TX 78130
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly service by Alicia and easy check in/out process to save time.
JOSEPH HGreat front desk customer service. Was very accommodating and polite.
DAVID BOverall a bad time this recent use
DAVID VEasy to reserve and return.
JOSEPH H