When I made the reservation with the U-Haul rep over the phone, I asked if someone at the pick-up site would be able/willing to show us how to hook up the trailer since we had never used that size before. She assured me that someone there was "required" to hook up the trailer for us for insurance and safety reasons. When we arrived, the man at the Appliance & Mattress Outlet said he would not hook up the trailer for us and if we didn't know how to hook it up ourselves, we couldn't take the trailer. Luckily another rental customer also there at the time was kind enough to help us hook up the trailer. They also commented that they try to avoid this particular location because the staff is not very nice and rarely helpful. That being said, when we returned the trailer, a young woman came out right away with a jack to help us unhitch our trailer, and quickly closed out our reservation, emailed receipt so we were quickly on our way. She was very nice and helpful.
Mikaelyn A
Appliance & Mattress Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, DE 19720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The strap tighten device should be oiled and serviced periodically on the car dolly it was rusted and hard to use. Other than that a great experience.
ROBERT TAfter hours drop off, no help necessary
MICHAEL BOk
JUAN DIssues confirming reservations it took an hour
Yocelyne L