Customer Reviews for Appliance & Mattress Outlet
(U-Haul Neighborhood Dealer)

195 reviews

2 McCullough Dr Ste 4   New Castle, DE 19720
(We Do NOT HAVE CUSTOMER PARKING)

(302) 544-9178

Office Hours

  • Mon-Fri: 12 pm–5 pm
  • Sat-Sun: 12 pm–4:30 pm

Services at this Location:

Contact Us

(302) 544-9178

2 McCullough Dr Ste 4
New Castle, DE 19720
(We Do NOT HAVE CUSTOMER PARKING)

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–5 pm
  • Sat-Sun: 12 pm–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was not notified that the original business pick up u hual trailer was closed. Had contact numbers but no one picked up. I had to call the u hual 800 number to get it situated only to find out my information was all wrong. They had my name and my phone number all wrong, which why I was never contacted of the original pick up to be closed. Got it situated after an hour wasted time. Make sure U Hual have the correct name spelling and contact number.

riome C. 
Rating:
3.0

Mechanically, the truck was in good working order. Seems well maintained. The windshield was full of bugs though.. I had to pull my hose out and wash the windshield before my trip.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Pedro S. 
Rating:
1.0

The vehicle I rented was horrible. The van was dirty on the outside and the inside was dirty with trash on the floors. If i didn't need the vehicle that bad, I would've refused to take it.

Harold M. 
Rating:
5.0

By far the best customer service, of any of the Uhaul locations that I've been to.

abraham R. 
Rating:
5.0

Great staff, fast check out especially with short notice from me to get a vehicle

Bobby F. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
1.0

The lady at the front desk had a nasty attitude. I had a terrible experience at my pick up. I thought she was having a bad day at 1st but she was like that the entire time.

kimoni B. 
Rating:
5.0

NOTHING

athea G. 
Rating:
5.0

Customer did not leave a comment.

GENE K. 
Rating:
5.0

Brand new truck! Service was quick and very kind. I would definitely use it again!

Julia B. 
Rating:
1.0

I dropped my rental truck and tow dolly off at this location on Sunday @ 4:50 because they where closing at 5 o'clock. They guy was rude and no type of help at all. So I dropped my key in the drop box. I called on a Tuesday to see if they processed my paper work so I can receive my deposit back and the lady never processed it like she said thatshe would so the next day I go up there to find out what's going on and the same man rude and was on his phone doing nothing. Long story short he was ignorant and had a attitude all because I wanted my money back.

Kimshawanna W. 
Rating:
3.0

The return area is at the end of a warehouse. There were no lights on inside the return building. Parking area for customers need to be designated. The employee had to ask people to move their car and a delivery truck so I could unload the trailer. The employee was very nice and helpful.

Franklin P. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Was a great experience. Would rent from him again.

JAMES P. 
Rating:
5.0

The girl working at the appliance place was very sweet and helpful. Thank you!

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

bill J. 
Rating:
1.0

The gentleman was rude! Truck dirty and had mechanical issues as well as roof was leaking bad from rain. $173 was a waste!

stephanie R. 
Rating:
5.0

Good customer service 👍🏼.

Jorge V. 
Rating:
3.0

Location only became a problem due to lack of communication between uhaul, dispatch, and the computer system, but 2 weeks in a row, I rented a van that was not ready after reserving it. In both situations, the rental was booked with a confirmation number. Upon arrival at uhaul on 30th and governor prints Blvd for there to be no van available. I was severely inconvenienced. The following week, the exact same thing happened again. When I arrived at the uhaul, I assumed the van would be ready, but again it wasn't and I went home to wait for a call letting me know when a rental became available. used to value the reliability of uhaul, but after yesterday's mess, I may choose different options for my next move. No offer has been extended for any of my inconvenience.

Celia W. 
Rating:
5.0

The attendee was pleasant and professional. She was very familiar with the trailer and ensured that it was attached correctly.

charles G. 
Rating:
3.0

The cab had a really strong cigarette smell which normally wouldn't bother me except for the fact that it stuck to my clothing. The check engine light came on anytime I went above 60 mph, when the speed limit was 65. It took longer than expected bc I had to keep it below 55 mph. The passenger door was held together with screws and we kept hearing clanging sounds from the door while we were driving and the door sensor kept going off saying that the passenger door wasn't closed.

JOHN C. 
Rating:
3.0

Limited uhaul parking spaces and it was extremely hard to back our trailer up into the space.

Chloe B. 
Rating:
4.0

The counter person was on point. She handled the transaction and the equipment inspection in a very professional manner. She got me in the road in a timely manner. Thanks U-Haul, excellent service.

Michael W. 
Rating:
5.0

Website experience was mediocre for returns. Return would not process without successful location services rather than driver manually confirming.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Chishing C. 
Rating:
3.0

Customer did not leave a comment.

Lincoln M. 
Rating:
2.0

The lady was rude and not consumer friendly at all. Not accommodating. Horrible customer service.

natasha M. 
Rating:
1.0

The truck was extremely dirty. The staff was rude. The owner was by far the worst owner and manager. They let me know that uhaul was their secondary business and they only make $2 off uhaul. I would love to be contacted about this. Absolutely horrible experience

Maurice B. 
Rating:
5.0

Smooth transaction

Don W. 
Rating:
1.0

The truck had no catalytic converter the check engine light came on

HOMER M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

Customer did not leave a comment.

Shaqur S. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
2.0

A problem with trailer lights that caused me a trip to another location for repair and 1.5 hour's delay.

Tim L. 
Rating:
5.0

Offer the same customer service I was offered you should get nothing but 5 stars across the board I will definitely share my experience friends and familythank you.

anthony P. 
Rating:
3.0

Customer did not leave a comment.

rashan O. 
Rating:
5.0

Customer did not leave a comment.

LiZNEL S. 
Rating:
1.0

Choose a different location. This location does not do their job they make costly errors and do not want to be help accountable for it and Uhaul has no real verification process to resolve customer issues when pertaining to authorized locations.

ALICIA S. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
2.0

This is the first location that would not let me leave my car. Only have truck for 2.5 hrs.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Debin L. 
Rating:
5.0

Helpful, customer focused.

Wallace K. 
Rating:
5.0

Everything was professional, quick and easy

tyrone B. 
Rating:
5.0

Customer did not leave a comment.

Shea B. 
Rating:
5.0

Customer did not leave a comment.

Terrance M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

CHANTEL S. 
Rating:
4.0

I put more gas $16 of gas in the tank , l asked the girl to adjust that, but she wouldn't do it. The Las time I got the truck it was full and the tank pop of this time it didn't. I feel something should be done about this. I paid $5.88 the last time same trip.

RUTH C. 
Rating:
5.0

Good service, good equipment, manager was attentive

Edward F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Easy, and by the book for safety. I like that!

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

MONICA J. 
Rating:
5.0

The customer service at this location is the best that uhaul has to offer. Olivia is professional, courteous, kind, and accommodating, so much more so than I have experienced with other authorized retailers and corporate locations.

JEREMIAH B. 
Rating:
1.0

This was the worst U-Haul experience I have ever had and this was my first and last. I had a reservation for 9:30 AM until 3:30 PM my rental was for six hours although I paid $30 for the reservation I did not get the truck I needed when I needed it. I show up to the place where I'm supposed to pick up my rental and it's not there so I called the U-Haul customer service number and they tell me that the person who had the truck never turned it in along with the keys so then they sent me to another location to pick up the same truck. This location was further from me now it's 11 AM and I am behind an hour and a half, I get to the new location and I'm told that I have to return the truck by 5 PM which I needed for six hours and I was charge for six hours yet I used it for less than 5 1/2. Why because after I was billed about $65 for this rental the girl at the desk could not find the keys to the truck So not only am I far behind on schedule now I'm standing here wasting more time because they were so unorganized and they could not find the keys to this vehicle I needed. Want getting the rental back to my apartment to start loading there are gasoline spills in the truck which smelled horribly. I tried to call back to let someone know because I don't want to be held responsible for something I didn't do but after calling numerous amount of times it kept giving me the busy signal I ended up dropping the vehicle off around 4:30 PM but this was such a waste of time and money and this again it's my first and last time that I ever do business with U-Haul.

LUCERITO M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
1.0

The location owner made me wait 30 minutes before I could get my truck even though I showed up at my reservation time because he had to take care of his regular customers first. I did not even want to go to that location as it automatically added an extra 10 miles each way. U haul redirected my original reservation. The truck was in terrible condition, did not feel safe to drive and had a check engine light on the whole time. Also, the site did not know how and would not apply a military discount. I am very disappointed I. Uhaul for this experience. Over the last month I've spent over 1300 with uhaul but I feel like I might have to look into other options after this.

Brandon S. 
Rating:
3.0

When I picked up the equipment there was damage to the right wheel cover when I dropped it off the pictures that were taken was from the pickup point must've been of another dolly I didn't see the pictures from the the turn in person though I want to to know if that's so cause I surly learned that I have to do the same take pictures myself

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

brett V. 
Rating:
5.0

Customer did not leave a comment.

EMMANUELSAMIR R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
4.0

Customer did not leave a comment.

Nidhi M. 
Rating:
5.0

Dirtiest truck. Should be ashamed to charge people full price.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

frank C. 
Rating:
4.0

The windshield wipers did not work. Perhaps have that as part of the checklist. They were fixed in a timely manner and by a very professional repair person.

Robert H. 
Rating:
5.0

My experience was quick, friendly, polite and great price compared to competitor near by.

WILLIAM W. 
Rating:
5.0

Customer service agent was wonderful to deal with. She check us in and a smoothly and was pleasant the whole time n

THOMAS K. 
Rating:
2.0

The vehicle smelled like a pack of cigarettes

SIERRA B. 
Rating:
3.0

Overall, unit was well maintained. There was a broken beer bottle in the cargo area when we got ready to load the truck. Not good!

William M. 
Rating:
5.0

SHE WAS OUTSTANDING HELPING ME AND THE TRUCK WAS VERY CLEAN.. THANK YOU SO VERY MUCH.. I WILL GO BACK TO HER..

Ronald M. 
Rating:
5.0

Very friendly service.

MARCOS M. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

How about when a customer calls to tell u some thing is wrong with the truck u just rented them u answer the phone and actually help them instead of having them shit on hold for 4 and a half hour where they get hung up on 3 times and then when ur agents finally come on the line they want to try to charge a customer who just paid all this money for a u haul for some one to come get the messed up truck seriously get it together u haul

Amber P. 
Rating:
3.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

Sylvester N. 
Rating:
4.0

This was a good experience

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

HECTOR B. 
Rating:
4.0

It was cleaned but suggest the key sis fixed so that it's not so difficult to start the vehicle.

OLIVIA H. 
Rating:
5.0

Honestly, it was convenient as hell. I dropped it off, threw the keys in the box, and went on my merry way. It was doubly convenient though, as I also was looking for somewhere to buy a fridge, washer, and dryer, and this place was excellent for both purposes :)

Ryan B. 
Rating:
5.0

Very friendly and professional service, van i rented ran excellent and very clean!

Tiffany K. 
Rating:
5.0

Great customer service and you might get lucky and find a appliance you like and take it home while you're there.

David M. 
Rating:
5.0

Everything was great

Renee C. 
Rating:
5.0

Customer did not leave a comment.

Vernon H. 
Rating:
3.0

Customer did not leave a comment.

SARAH C. 
Rating:
4.0

Wouldn't recommend uhaul because they made my moving day one big headache.

HARVEY H. 
Rating:
2.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Drop off the truck after hours and the website 24/7 thing need a lot of work. VERY HARD to use.

Chris D. 
Rating:
4.0

Customer did not leave a comment.

Kyle A. 
Rating:
3.0

Be clearer on reservation confirmation where the pick up site is- confusing. Had to call.

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
1.0

Took all steps on my end for mobile pickup. My key was not in a box and I had to take a 20' truck instead of an 8' van to pick up something from a store. The whole process made me extremely late and I got to the store with one minute before they closed. I'll never use this location again and heard the same thing from the guy at the store where I went. This place was negligent.

Samuel K. 
Rating:
3.0

the customer service was bad the worker didn't take the time see what my reservation was and made me later. had to call uhaul for them to call the location to get my truck

james B. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
1.0

YOU OWE ME MONEY!!!

DANIELL W. 
Rating:
3.0

Pick up a little confusing but the truck was clean.

Rhonda M. 
Rating:
3.0

Customer did not leave a comment.

alexandra A. 
Rating:
5.0

Customer did not leave a comment.

Jewel S. 
Rating:
2.0

We received an email but no paperwork , has range was incorrect when we return truck. We rented truck for out of state and paid for out of state yet, we were charged for the miles of dropping off the truck. When we tried to call to rectify it he situation, person who answered the phone was rude and we couldn't get the receptionist who got the truck from.

anoual C. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
No reviews have been submitted for this location.

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