Hours posted online indicated that the office would be open. Upon arrival, no one was present. I gained access only by following a self-storage customer into the gated lot. There was no answer on the local phone number, so I had to call the regional office (thankfully the number had been provided). The representative was very helpful, directing me to the lockbox containing the truck key. At my request, he gave me the code to exit the property, which was required, although he was not aware of that fact. The only other issue was that the truck was parked quite close to a tree with the driver's door against a bunch of branches, so access was not easy.
Steven W
Shenango Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, PA 16101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I signed up to get the uhaul and pick it up from a human. Got there and the gate was locked. Called the storage company and got a very rude lady who gave me a code for the gate and said I’d have to do the rest on my phone and hung up. I had a terrible time finding the truck because the app wasn’t working properly. When I did find the truck, the dolly I had rented was not there. We found it on a different truck! Picking it up took over an hour because of all these things and made for a terrible start of a big project.
Ametrine RThere was a code to get into and leave facility. Due to the location being closed, I could not call anyone and the code information was never provided. Someone who was using facility had to let me in but left before I did. I had to wait for someone else to come before I could get out. Extremely poor communication
Scott MNeither the appliance dolly or furniture pads were in the truck we rented, not as smooth an experience as we expected to have.
Chelsea YN/A. The truck was dropped off after hours, but the convenience of dropping the key off in the box was helpful.
Teenecia W