Excellent, friendly customer service
William B
New Hartford Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Hartford, CT 06057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Checked in using app. I did not talk to or see a person
Karl MWE WERE CHARGED FOR A 3 DAY RENTAL WHEN WE ONLY HAD VAN FOR 2 DAYS. PICKED UP VAN ON SATURDAY AND RETURNED VAN ON MONDAY, BUT SINCE IT WAS LABOR DAY WEEKEND AND NO ONE WAS IN THE OFFICE ON MONDAY, WE WERE TOLD THAT WE WOULD BE CHARGED FOR 3DAYS INSTEAD OF 2. WE HAD TO PICK UP THE VAN SATURDAY MORNING INSTEAD OF AFTERNOON, BECAUSE THEY WERE CLOSING EARLY FOR THE HOLIDAY. WE WERE CALLED SATURDAY MORNING AND TOLD THAT IF WE DID NOT GET THERE IMMEDIATELY TO PICK UP THE VAN THE "SYSTEM" WAS GOING TO CANCEL OUR RESERVATION. WE PICKED UP THE VAN SATURDAY MORNING SO WE WOULD NOT "LOSE" THE RESERVATION AND WERE TOLD THAT SINCE WE WERE RETURNING THE VAN MONDAY AFTERNOON , IT WAS NOW A 3 DAY RENTAL INSTEAD OF 2, EVEN THOUGH NO ONE WAS THERE TO RECEIVE THE VAN RETURN BECAUSE OF THE HOLIDAY. HAD WE KNOWN IT WAS AN 'HOURLY' TYPE OF RENTAL, WE WOULD NOT HAVE PICKED IT UP UNTIL THE AFTERNOON ON SATURDAY TO RETURN IT BY MONDAY AFTERNOON. SEEMS LIE A MONEY GRAB U HAUL NEW HARTFORD. SHAME ON YOU
Keith PThe 9' van os very spacious. Bigger then I thought. It was very clean and love the fact it had a rubber mat in the back the whole length of the van. Smooth ride , great AC and more. Very satisfied.
Melissa LOnline return should be allowed by any authorized driver, not just the person who made the reservation.
Kimberly W