Nice and friendly staff. The process to pull in and drop the trailer was straightforward, and there was no time required to close out the rental agreement. However, I was a bit uncertain during the drop-off. The employee informed me that I did not need to check in at the office and could simply leave the trailer, which differs from what I’m accustomed to. Typically, equipment is inspected before I leave the property and a final invoice is provided. As guaranteed by employee, the invoice was sent to personal email, shortly after dropping off trailer.
John S
Family Auto Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Haven, IN 46774
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Customer Reviews
- 4.0 Average Customer Rating
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I don’t typically have issues with a rental, however this vehicle was clearly not reviewed well before it was returned to service. The check engine light was on for the duration of my rental, resulting in poor fuel economy (avg 8mpg for in city driving). The windows were dirty, and I assumed it was on the outside but despite cleaning them at a gas station there was still a terrible haze that made driving in the sunlight difficult. At night time I realized the headlights were aligned poorly, and kept getting flashed by passing cars like I had my brights on. Annoying. The fuel economy gauge stayed at red the entire trip even on deceleration. The brakes were equally noisy, although I attest that to the vehicle sitting outside for any duration. There is clearly an exhaust leak at one of the manifolds near the engine. It’s noisy and fumes the cabin enough to give a headache. I don’t think I’m that particular of a renter, but man this one just didn’t meet my expectations at all.
Jason Cthe rental agent was Pleasant and informing. helped me thru the process.
GARY RI requested to do pick up with a person not 24/7 pick up. The owner decided to change my pick up to 24:7 self service for his convenience. It made more work for me.
David FThe only issue with this location is it's layout. Being from out of town, it was a bit difficult to figure out where to go and where to park. The other annoyance was that the place where the actual equipment was parked was across a very busy road. That being said, the owner was very accommodating during the paperwork part of the rental and very friendly.
Michael R