Customer Reviews for Family Auto Service Center
(U-Haul Neighborhood Dealer)

172 reviews

318 Lincoln Hwy E   New Haven, IN 46774

(260) 748-3038

Hours

  • Monday–Friday
    7:30 am - 12 pm / 1 pm - 5 pm
  • Saturday
    7:30 am–10:30 am
  • Sunday
    Closed
Special Operating Hours
  • 12/17/2022: Closed
  • 12/26/2022: Closed
  • 1/2/2023: Closed

Services at this Location:

Contact Us

(260) 748-3038

318 Lincoln Hwy E
New Haven, IN 46774

Services at this Location:

Hours

  • Monday–Friday
    7:30 am - 12 pm / 1 pm - 5 pm
  • Saturday
    7:30 am–10:30 am
  • Sunday
    Closed
Special Operating Hours
  • 12/17/2022: Closed
  • 12/26/2022: Closed
  • 1/2/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Nanci M. 
Rating:
3.0

Id recommend it because there's no where else in this vicinity, but the parking is very cramped and it's in a gravel/dirt parking area with only one way in entrance/exit. If there were 2 entrances it would make the narrow parking area easier to maneuver the larger trucks in.

Teri R. 
Rating:
4.0

Customer did not leave a comment.

GARY L. 
Rating:
3.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

dwanna K. 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

Nancy I. 
Rating:
5.0

Customer did not leave a comment.

Braydon F. 
Rating:
4.0

Drop off location was easy to find and drop the unit off.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

octavia R. 
Rating:
5.0

Nothing, they went above and beyond!

Jennifer O. 
Rating:
3.0

No one there to help us and explain the prior damage which we have video and pictures of

Fernando R. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Phil S. 
Rating:
3.0

Customer did not leave a comment.

Cody R. 
Rating:
4.0

Customer did not leave a comment.

George P. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Customer did not leave a comment.

John D. 
Rating:
1.0

Basically a self service center ,u drop of rental and put keys in box! How secure is that after spending $750 for the rent! And then i was additionally charged another 100+ for stuff that was not mentioned to me when originally picked rental up ,as of now its in the dispute phase, uggggg

Jarrod D. 
Rating:
3.0

I reserved a truck weeks in advance at a closer facility. At pick up they did not have a truck the size we needed. Finally found one at this location, about a 20 mile drive. Once I arrived they did not seem to have any idea about my truck and reservation. Took quite a bit of persistence to finally get the truck we needed.

Steve H. 
Rating:
3.0

Clean the office and adjoining garage space

Craig K. 
Rating:
3.0

Customer did not leave a comment.

Aaron H. 
Rating:
3.0

I dropped the truck off in a gravel parking lot and put the key in a little box.

Christopher H. 
Rating:
3.0

Get your horrible app to work. I spent an extra hour trying to get the app to recognize my rental which it never did.

DEVON S. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

The location prefers that equipment to be returned across the street from the actual address of the business. Google maps brought me in a direction that didn't make that clear. From that point on the turn in person had a bad attitude about everything.

GEORGE W. 
Rating:
3.0

Don't tell me to have it back by 1 just because the owner has a family thing going on . Then find out it doesn't need back for rental the next morning 8am....sad to hear as a customer.

Robb G. 
Rating:
4.0

Customer did not leave a comment.

EVELYN P. 
Rating:
1.0

Charged me 60.00 more than the bill and have not corrected it yet

Kevin G. 
Rating:
5.0

Glitchy website. Had to restart the pick up & drop off process online multiple times. Had trouble with the location verification & photos. Mobile process is a good idea with poor execution. Needs to be more user friendly & responsive

Todd F. 
Rating:
5.0

Customer did not leave a comment.

JORDAN W. 
Rating:
3.0

Family auto is a great place that I recommend. However. Picking up and dropping off using the app....Horrible. the equipment i paid extra for was missing out of the truck. 2.5 hours on the phone to check out.... unable to get thru and put on hold for an hour upon return.... HORRIBLE. DID I SAY HOW HORRIBLE IT WAS??? I feel that I am entitled to a full refund by uhaul.

Joyce K. 
Rating:
4.0

Dolly was not available at pickup, otherwise excellent service.

SHANNON D. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

one of the front wheel tie down straps was beginning to tear.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
1.0

The truck alignment was off and I had to drive 9.5hours in the snow and rain with my wheel turned to the left!!!

AMANDAJOY C. 
Rating:
3.0

Again, the location was fine, But the online return didn't work. I got charged extra money because the website wouldn't take my location from my phone. After this experience I will not be using uhaul, and I will not be recommending it to a friend unless something is fixed.

Scott N. 
Rating:
3.0

The cab was not clean, hair and a broken tv remote on the floor, steering wheel was sticky. The windshield wipers were hard, very noisy when in use, and should've been replaced before I got the truck ESPECIALLY because I was traveling across country ON A 20' TRUCK, THERE SHOULD BE A BACKUP CAMERA!!!! You have to negotiate hotel parking lots part of the time, you're not always driving in a straight line. This is NOT SAFE in my opinion.

NITA R. 
Rating:
4.0

Customer did not leave a comment.

Delaney W. 
Rating:
5.0

Customer did not leave a comment.

Kenny S. 
Rating:
3.0

The location was great. The experience with U-Haul's online pickup was horrible. Without any notice I was expected to provide my passport or other people to contact before I was approved to use the truck. This should have occurred during the reservation process not when I was expecting to use the truck. I am a home owner with a good credit rating that has rented from U-Haul many times over the years without problem. This is the first time I had a bad experience, and it is a horrible way to treat a returning customer.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Some confusion at drop. Issue was eventually resolved. Thanks to all who aided in the resolution.

Kevin T. 
Rating:
3.0

Give the dealer a master key. Before I left the lot the keys were locked in the truck and I had to pay for a locksmith to unlock the doors. .Every dealer should have a master door key because mishaps are life. If it happen to one customer its bound to happen to another and I can't believe I'm the only one.

JANNIE W. 
Rating:
4.0

Everything went well!

CYNTHIA P. 
Rating:
1.0

Only one person at this gravel lot location knew how to support UHaul and he left before I drove away and when I had trouble with the online process there was no one to help. I will never select a location that is not a UHaul facility again. They also forgot to load the furniture dolly I ordered and I was so flustered I didn't realize before driving off the lot after the national customer service center fixed my pick up issue. Not only do I not recommend this place but UHaul needs to drop this location entirely.

David C. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Would like it to look more like a legitimate pick up site. Random shack did not feel super official

Braydon F. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
4.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Customer did not leave a comment.

JERRID R. 
Rating:
5.0

U-Haul app needs work. Says poor connection and takes forever

James S. 
Rating:
3.0

Customer did not leave a comment.

Alan W. 
Rating:
1.0

The online process to pick up the vehicle on Sunday when no one is there to assist was very confusing and by the time I finally got to a point that they had my information, it registered as a late pick up so l had to go through a whole new process. Took an hour! Not happy with that experience!

Mary Kay S. 
Rating:
4.0

Everyone was helpful and curious...The truck needed some attention...banging , squeeking, very loose steering..

MONICA H. 
Rating:
5.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
2.0

I was sent to this location because the equipment I had reserved was not available at the location I requested. So I was given the truck I reserved at one location and sent to this location for the auto transport. When I got there Loren looked my stuff up and ask if I agreed to $136+ I told him the credit card screen showed $211+ He got very rude and said I told you $136 it doesn't matter what that screen shows. Then upon my stating I can only agree to what this screen shows he grabbed his and aggressively turned it to show me $136. I told him had didn't need to be rude about it. My experience with Uhaul on 4/22/21 had made me cancel a 26' reservation and look for other services.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

BRYCE W. 
Rating:
5.0

absolutely nothing!

EMILY S. 
Rating:
5.0

Gentleman was very polite and courteous

NICKIE L. 
Rating:
5.0

Nothing. Online Pick up was easy

Steve W. 
Rating:
1.0

I have had to use this location twice. Never have I ever met such a ride and unhelpful person. I also used budget rental and would have used them this time if a truck had been available. This representative of u haul ruins your business

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
2.0

I had a complaint they did not want to hear about it very rude man

Dawne H. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

The address it sends you to is an auto mechanic shop. The actual dropoff spot is further down and across the road. Before trying this location I went to another location and the key drop-off was unusable. No barcode was on the sign above. Both spots are terrible and need to be worked on.

Dylan C. 
Rating:
1.0

Remote drop location. Barcode wouldn't scan so dropping off the rental was a pain in the ass. I hate that you make the customer do more work so you don't have to keep employees on site longer. Also, make the shitty app work so you can upload a recent photo.. We had all kinds of location Issues so I locked the truck and dropped off the key. In the drop box. The app wouldn't let me

Ryan L. 
Rating:
2.0

Customer service was awful and the app is crap. Glad I'm paying you so I can do all of your work. I had already locked the truck at the location and dropped the keys in the box only to find out that I have to submit photos. Little late there. The employees should of told me that upfront considering this is the first time I've used this location. I won't from now on.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Floyd K. 
Rating:
3.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
3.0

Customer did not leave a comment.

NANCY C. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

The only thing I would suggest is that it had something saying if sanitized etc

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
4.0

The online process was ridiculous! They changed my location pickup saying there were no trucks in New Haven even though I'd booked one. Ended up taking a couple of hours just to get things straight

ELIE S. 
Rating:
5.0

I was returning trailer a day early. I would like to suggest that all locations sign by receiving attendant, the paper work: stating date and time of returned item(s). Thank You.

Dennis F. 
Rating:
4.0

Customer did not leave a comment.

Ross C. 
Rating:
5.0

Website was a little slow for online pick-up. Saturday mornings are very busy. Maybe advise Friday night pick-ups instead if they are gonna be finished by Saturday evening.

Brenda K. 
Rating:
5.0

I have no complaints at all !

Wilbert L. 
Rating:
3.0

The only issue I had was the truck smelled of cigarette smoke.

Brian C. 
Rating:
5.0

Great customer service and friendly. No issues with the uhaul truck.

Barbara S. 
Rating:
5.0

They were helpful and even told us where to go to get the wiring fixed that the Boulder location wired backwards

Annette K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Very helpful, responsive and friendly

James S. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Parking for the rental vehicles at the drop off location was confusing. Luckily, someone was there on the day they were supposed to be closed and showed me where to park. The drop off location was actually across the street from the return location address.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
1.0

I paid for a dolly and 6 moving blankets. Neither were provided. We had to move boxes and furniture up and down 3 flights of stairs. My husband ended up throwing out his back. It took 45 minutes to pick up the truck using the app. The app had us restart the process 3 times. To complete the pick up process we had to eventually call the customer service department and speak with a rep. We had a difficult time getting the lock off of the back door to obtain the key. When returning the truck it took 30 minutes, as the app had us restart the process 3 times. We could not get the lock on the back door to lock the key back in. We therefore had to lock the keys and the pad lock in the front of the truck.

Holly D. 
Rating:
3.0

Customer did not leave a comment.

LEIGH S. 
Rating:
4.0

Customer did not leave a comment.

Jill P. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
1.0

Inside of truck was dirty and leaked fluids! We did not receive the furniture dolly or the standard dolly we rented. And never received a call to return to pick them up. Was too busy cleaning the inside of the truck and packing up for move and didn't bother going back to get them. The back of the truck was filthy - dirt and stones on the floor of truck - we had to clean it before using it. Funny thing is there is a sticker noting $25 charge if not cleaned...wonder if I could have charged them for not cleaning it and having to do it myself. It leaked red fluid all over my driveway and the brakes were very bad.

Michael G. 
No reviews have been submitted for this location.

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