I didn’t receive the items that I asked for and bought and I was still charged for it . When speaking to the rep at the location they were both rude and seemed like they didn’t care and they didn’t want to find a resolution for me. I would not recommend that location to anyone because it was unprofessional and not welcoming.
BRITTANY S
New Hope Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Hope, MN 55428
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Deb was the best! She was very helpful and kind and made the drop off quick and easy.
BERNADETTE CThe worker at the New Hope Mayflower desk... she is not a happy camper. Otherwise this could have been "average" The software holds you back from excellent. It's to unreliable to feel "good." Meaning, I want to document my equipment was returned in good order, and that wasn't possible. I went through the image process several times at the return. It took 5-10 minutes for your scanning software to load and allow me to take a Drivers Lic image at check in. I had 3 bars of 5g cell, so that shouldn't be an issue. The software to check in was very slow. U-Haul Software, not necessarily the location. The UHaul software would not accept my images of the unit at self checkout (the images allow for proof of no damage and cleanliness. Unit was newer and worked well. When I picked it up the cab floor wasn't perfect, but wasn't an issue. I had the same issue when cleaning the rubber mats. Too heavy to move and some of the sand sticks to corners (not a big deal). Overall, a good service you provide, but some things to iron out.
JOSEPH SMy experience was fantastic. The App is very useful!!! The customer service at the location was perfect (can’t remember her name). She was very helpful.
MICHAEL PThank you to Deb for all you did for me.
Lisa B