Ben was awesome and this location staff was top notch. But on the other hand the online customer service was completely trash and a waste of time. I rent from uhaul for all my trailer needs and probably won't no more because of transaction I had
CHRISTOPHER R
Strebers Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Vienna, OH 45159
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Customer Reviews
- 4.0 Average Customer Rating
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The attendant didn't really know what he was doing. Was unable to find our drop-off location. Also I asked for 100 miles and he informed me that whatever is not used will be put back on the card used. We went 47.3 miles and was charged the full amount of the 100 miles, and charged again for bringing it to the "wrong drop off location". Completely ridiculous. Locations for should well trained. He initially told us that he really couldn't do it because it wasn't a reservation. Then he said he would try to figure it out. We will be needing another uhaul truck here soon, but will not be going back to this location.
CHRIS STheir WiFi was not working so I had a problem returning the trailer. I called Uhaul directly to see if they could help me but the woman I spoke with was rude and refused to help. Picking up the trailer was easy but returning it was not. I’m very disappointed with the way I was treated by Uhaul
Shawn BWhere we got the truck was very helpful, however U-Haul overcharged us 30$ on safe move and we were never told when we got it for another day that it had to returned by 10 am therefore we were charged extra for that as well.
Vernon CThe attendant at Strebers market was excellent, there was a little confusion but he kept digging until he figured it out and we dropped off the trailer without issue. Once more, the attendant that helped us was excellent at customer service.
WILLIAM A