The process took forever- almost 52 minutes. If there are issues using out of state license, you should tell people that. Also, the website kept going down so documents and photos could not be uploaded.
crystal w
1745 MP Parking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New York City, NY 10019
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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All was fine except the check in and check out - worst app i have EVER used - does NOT work. i checked in 20 times without success and it took 5 days to address - HORRID experience tech wise. -10/20 for tech..... BAD BAD BAD. Also No blankets etc. I have to spend hours on the phone to address and in person. VERY frustrating.
NOEL AI waited 45 min in the coldest weather in NY, to get the van, the one guy that work at the parking garage location is not even payed by u-hall, another reason why I had to wait so long. Also u guys charged me for the $30 protections that I didn't ask for. The person that I got on the phone to help me after 20min wait was very helpful. And the unpaid guy as well, but still took 45 min of my time on the freezing cold.
victor RPerson at front desk gave no information to help pick up vehicle. Vehicle had no gas in car, the gauge E (empty)light was on. When I asked about it the person at desk said if I have a problem call the company. Never use this service again. Very stressful experience
Steven KNothing was prepared. This location is not prepared to deal with uhaul reservations. I had to spend an hour in a chat and a call to get my van ready. Also there is only one person in this location that only speaks Spanish… thank goodness I speak a little bit.
Andre N