There was no person physically there. I had to do all the work myself and there was absolutely no customer service. The woman on the video monitor barely spoke English and I couldn’t understand her, and she hung up on me. She was not helpful at all. I was extremely frustrated and stressed through the entire process. My son also works for U-Haul and I was supposed to get a discount and I never did. No one could help me get the discount applied
Jennefer L
Midgard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newberry, FL 32669
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Emanuel was great.The only location I will ever rent from again
Ryan DThis s 100% automated location, no one onsite. It took way too long to check in and the experience sucked. Will never rent there again
Doug MI had reserved a specific truck however when I got to this location the truck was not available. The one that was available was bigger and more expensive. Even though I tried to explain the situation a live manager was not available and I got charged as if I had reserved the bigger one.
ALFREDO DThe U-Haul self service experience leaves a lot to be desired. Please bring back human representatives or I will not be renting from you all anymore.
RONALD M