I was overcharged for an optional SafeMove charge that I did not request or agree to. I specifically did not authorize this coverage, yet it was added to my rental anyway. Now, instead of the location simply correcting the unauthorized charge, I am being forced to call multiple people and spend additional time trying to get my money refunded. This should have been handled correctly at the rental location. Customers should not be charged for optional products they did not request. This experience was extremely frustrating and is the reason for my poor rating.
Sterling C
Acton Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waldorf, MD 20601
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkIts over priced. I had the rental van for 2 hour and only went 15 miles. The total price 78.00
Regina RLacked instructions to go into the liquor store for the Uhaul vs the storage facility.
Crystal JYou over charged me and l’ll never use Uhaul ever again, also getting a lawyer to look over my rights. Only in this country the little people get stepped on everyday, l mean everyday (what a country).
Kenneth TStop charging for fuel when the fuel was replaced but still got charged
Angela B