We had a very difficult time picking up our truck at the first location. We were to pick up at Aveen Motors in LaGrange,Ga. My pick up time was originally 7 am. I asked if he would prefer I wait until 9 since that is when they open. I showed up at 9 and no one was there. I called him and he said he would be 15-20 minutes. I told him that he knew I was coming and he should have been there. I was angry and he refused to rent me the truck. He said U-Haul worked for him and he didn’t work for U-Haul. We called customer service and they found us a truck 30 miles from our home. We drove to Newnan and had a great pick up experience from them. If Ibwere U-Haul I would rethink about letting Aveen Motors handle their trucks. He has horrible customer service and bad time management when you need to pick up a truck.
TIMOTHY S
Newnan Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newnan, GA 30263
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Exceptional customer service!
Bruce GI was very disappointed with UHaul, not the actual pickup location. I reserved a trailer weeks in advance to pickup at a location just a few blocks from my house (Peachtree City, Ga). I even stopped by this location just a few days prior to my reservation to confirm all was good. The day of my reservation, I received notice that the pickup location had changed. My new pickup and drop off location was 30 minutes from my house, which was a major inconvenience. I would not have reserved this trailer knowing that was to be my pickup location.
JASON HVery pleased. Fast and easy.
DEBRA HThe only downside to tbis move was I live in Franklin and the closest UHaul place was in Newnan, so that added about 60 miles on a one way rental, so I had to pay approximately $70.00 extra for the rental. I feel like in that situation you should allot for more mileage. I do not feel the mileage you alloted for a one way rental was enough. I have been a uhaul customer for many years, and this was the first time I have had to pay additional fees. I am ALWAYS careful to stay within my mileage, but this was out of my control. I have moved WAY to many times over the last few years, but will continue to use your services even with the extra mileage expense.
DEANNA G