We got there and the person in charge wasn't there. We called them and they said to go on the app. The app/website was unhelpful. WE HAD NO IDEA WHAT TO DO . We called THREE DIFFERENT PEOPLE and just kept getting transferred. They told us the site wasn't set up for contact less pick up. They told us it was because we needed the location services. Or that we needed the guy there WHO WAS NOT AT THE SITE. Then they told us they have to call the guy that wasn't there. Then finally one last person got us help. It took over an HOUR to pick up the truck because no one could help and they kept transferring us. ThenWe get in the truck and the key wasn't turning. Took over 10 minutes to start the truck. Never again.
Leigh P.
Country Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newton, NJ 07860
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Should I complain that the associate was smoking on my face first or that he was so rude that I almost didn't rent the vans if wasn't that I desperately needed them? The only good part was to return the vans contactless so I didn't have to interact with him again. Very bad service.
Lorena B.Great place! Service and attentiveness were perfect.
Lorena B.Not loading deck
Mario K.Don't charge weekend rates
michael F.