The owner was short tempered, rude and condensing when asked questions. If it wasn’t for the district manager performing maintenance on the equipment I don’t know how long I would have been there to drop off the enclosed trailer. The district manager was amazing to talk to and extraordinary helpful, this review hopefully will not reflect negatively towards the regional manager. I wouldn’t rent nothing or return anything from this place.
Chad A
Petro Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Niceville, FL 32578
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Customer Reviews
- 4.0 Average Customer Rating
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Dolly and pads not positioned in truck. Had to return to counter to get clerk. She seemed put out to have to go outside and retrieve dolly and pads from a filthy shed. Unfortunately, there were only 8 pads available and paid 24. No offer to adjust the reservation to reflect actual number of pad provided. Recommendation: Confirm equipment requirements are verified BEFORE the customer arrives for pickup. Also, this pickup location needs some serious customer service training. Very poor effort..
STEVEN BMy rental was moved here because of availability. It’s about 30 miles from my starting point one-way. I was then, charged for the extra miles I was forced to drive to pickup the equipment.
Jairic MI thought the 0.99 cents per mile was a little excessive, everything else was great.
DOUGLAS GI was so glad to drop off the truck, I didn’t pay much attention to the surroundings. The clerk was nice. So many trucks and no clear markings where to park or return the truck.
Shannon P