Make the originally requested truck available at the originally requested location. No one should be receiving calls the day before to tell them they have to drive 30 minutes out of their way for a truck that’s twice the size of the one they wanted and needed. Customer service agents on the phone were extremely disrespectful and rude. They were trying to give me an even bigger truck at an even further location.
Marissa M
Jim's Body Works & Paint
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Niles, OH 44446
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly man, very knowledgeable, helpful.
Shelia PEverything was top notch. I initially called UHaul business in Girard, Ohio. The gentleman made my reservation with Mr. Jim because the size truck I needed wasn't available. He in turn, set up the reservation and appointment with Mr.Jim
FRANCESCO SThe location was very very random and on a dead-end street. It was average, nothing exciting. We didn't talk to any personnel. Easy drop off other than taking a picture of every angle of the rental.
Emma HNo personnel involved. Just a drop off. It was closed. The location wasn't inviting but it was functional. Without GPS, I'd have been lost. The drop off was fine as we followed the uhaul on line protocol.
WILLIAM H