I reserved this U-Haul a month in advance to give myself enough time to make certain we had it, as we were moving three states away. My father and I went to pick it up on the day we reserved it and the workers in center point Alabama location had very poor attitude on top of adding an extra day that was not asked for, unbeknownst to us, thus charging us almost $100 more than initially expected and when asked about the price change from the “due at time of pickup” on the quote was just told “that price can go up or down”. Upon departure the contract showed 3 days, upon return it had been changed to 4 days without our consent or knowledge. Even though we returned in time (Monday June second in the morning) our rental agreement now shows we returned equipment on Tuesday June third in the afternoon. It took the workers in the Nineveh Indiana location until today (June fifth) to even show that the equipment was dropped off and checked in. Very lazy workers, with little knowledge about their own company’s processes! I am extremely displeased with the entire process from start to finish. We will not be using U-Haul again in the future. As a first time customer I am astonished that this is how I was treated.
MATTHEW N
Nineveh Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nineveh, IN 46164
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Customer Reviews
- 4.5 Average Customer Rating
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Jeff BThey had what I needed and the service was phenomenal.
Steve HThe truck rental experience from this location was fantastic, but I wasn’t informed that I’d be picking up from this location until the day before. Picking up from this location added miles onto my trip which I was later charged for when I returned the truck.
James RThe employee was kind and had great customer service. Only issue I was not able to use the equipment due to the rachet for the tire straps was rusted beyond use kind get the rachet to work properly ended up cutting myself in the equipment. Would not recommend anyone coming back for a towable car dolly. only good thing came out of this was the employee was very kind and was helpful understanding. Everything else was crappy and do not recommend coming back ever.
Jeremy P