The rental was filthy had pistachio casings everywhere. It was dusty and dirty bags and water bags. With a nut allergy this was a huge issue.
Aundrea P
Nisku Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nisku, AB T9E7N2
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Customer Reviews
- 3.0 Average Customer Rating
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They do not go out with the client to veryfied the equipment is actually in good shappe as they are also taking care of a Esso corner store which make a bit unprofessional
Steve PBlankets were all muddy. Attendant just threw them out on the ground for me to pick up on my way by. Zero customer service.
Anthony PThere was no U-haul staff available. The only person there was the gas station cashier, and he said there was no one who could help me drop off the trailer. I had to do everything by myself and almost broke my finger. I also hurt my back. It was a terrible experience.
Hyun SBooked a trailer via the uHaul app at a location that was a combined gas station and uHaul station. When I arrived the teller could not locate my reservation, she had me step aside to take many other gas station customers while I stood patiently waiting even though I was there first. Then there was issues with their iPad trying to complete the rental. I was finally assigned my trailer number and drove to the lot to hook up. The trailers was absolutely covered in mud and the box of the trailer was full of mud and trash. I also noticed there was significant damage to the pin lock on the trailer ramp. Aside from the rental experience and condition of the trailer the trailer operated as it should, the tires were in decent condition and the lights were all operational. As a person who rents uHauls regularly I will not return to this specific location again.
Michael N