Was told there would be help hooking up and how to use trailer. There was no help. They knew nothing about the trailer
Stacey W
Nisku Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nisku, AB T9E7N2
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Customer Reviews
- 3.0 Average Customer Rating
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We were booked at another location Leduc Supreme Paint & Dent. Was told they are full after we arrived. No phone call or notice was given. Had the 26 ft which isn’t super easy to navigate in small parking lots and a car was blocking us from leaving to go to next U-Haul for drop off. Asked the kid to politely move and he said too bad I’m waiting for my mom. His mom was the U-Haul worked and the kid wouldn’t move. Finally ten minutes later he revved his car and moved after his mom told him to. Went to next location at Nisku Esso. Lady said we had to bring blankets in so we did. Back room was a disaster and communication was poor.
Riley MHave the truck in good working condition and no lights on in dash and filled full of fuel and also hook and unhook trailer services
Brett PStarting a rental with a full fuel tank leaves no room for guessing the level. I rental regularly from Enterprise and and the vehicle is ready to go, no need to spend time filling it. The location is advised to have spots for the largest trucks to park that do not required 6 reverse and forwards to clear the parking space and leave the lot.
Wayne BProvide the customer what they reserve. We reserved a 5x9 trailer and the location we reserved from didn't have one so sent us to this location where we were given a 4x9 which didn't accommodate what we required it for resulting in us having to rent another trailer incurring double the charges.
Dwayne R