We had problems during check out..The gentleman we were dealing with was awesome but the uhaul program was giving us a problem. When we were ready to go to the vehicle we had to go search for the vehicle. We were only told it was out there. The parking lot was very unsafe. It was not cleared properly. We needed to take photos of the vehicle. This was difficult ....with uneven ground because of the pour plowing job. The vehicle was not prepped for our use. While moving we ran into problems and an emergency...which put us behind in schedule. I tried to extend our time on the app...it wouldn't let me. The store was closed so I couldn't contact them. I couldn't return it....because of this I ended up paying double of what I planned. When we tried to open the back door it was frozen shut. I would say that this was our worst experience with uhaul.
Diana S
Nisku Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nisku, AB T9E7N2
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Customer Reviews
- 3.5 Average Customer Rating
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The equipment was well maintained but not cleaned (to be fare it was - 30C). Once assigned a trailer, there was no help offered. I had to ask for help to lift the trailer onto the hitch as way to heavy for one person to do alone. Luckily I have trailer experience and know how to hook up because again stay didn't know got to do anything.
Robert LThe drop off location parking lot was 100% unsafe as it was totally covered in ice with no maintenance done for the entire winter. Causing me a difficult time to park safely. Place u it safely. I will not return there or suggest others to rent there as in safe and no assistant. No same. No salt. Terrible
MD FOnly problem with this location absolutely no room in parking area to park the trailers parking lot is way to small for so many uhauls
neela mThe representative did not asked me if i want to get the safety coverage package, he just include it without my permission. I just find out when I returned it. I usually don’t include the safety coverage package.
Silvino J