Upon returning the trailer we had decided to drop it off at a location which was closer than its pick-up point. The drop off facility were not answering their phone, the next choice we had tried... said they do not take trailers, and upon arriving at the third one ...we had experienced that they close at 2:30 pm!!??? We had shown up at 3:00. So had to scramble to find another drop off facility before 5:00 (the closing time) for other outlets. Our drop off location was extremely difficult to locate due to lack of signage displaying it as a U-haul facility. A very difficult time for us in dealing with U-haul !!
DON O
Nisku Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nisku, AB T9E7N2
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Customer Reviews
- 3.0 Average Customer Rating
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The location was close to the airport, and otherwise no issues with the return.
robert mPrevious customer left pad lock on the trailer which I picked up. This caused unnecessary delays. The u-haul proprietors said it was not there fault as they didn’t put the lock on I contest they do bear responsibility as they rented equipment not fit use. The rental process was also very slow and painful for what should be simple
Scott RUpon drop off there was a guy by the name of mandeep(that’s what he told me his name was” he was very argumentative for no reason whatsoever and couldn’t submit my drop and I decided to do it myself on the U-Haul app. The guy was very disrespective and very argumentative
Lewis MEquipment had worn tires , not overly clean , no assistance in connecting the trailer , uhaul reps at the store are to busy serving convenience store customers to be even bothered to help you ,by far not one of the better uhaul experiences I’ve had
John P