The guys were friendly, nice and professional. That’s all I look for when I go to Service place.
Jaspreet M
Nisku Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nisku, AB T9E7N2
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- 3.0 Average Customer Rating
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This was by far the worst experience I have ever had with uhaul. I'm not sure if this was an issue with the location, or with uhaul as a company, but I will do my absolute best to never again rent from uhaul. I picked up my trailer as per usual. Outside of the fact that the uhaul attendant did not accompany me out to the trailer, which is something I have come to expect. They did not hook up the trailer, nor the safety chains. I had to do all of this myself, including taking rhe pictures to send to him showing the condition and cleanliness of the trailer. Once I was on my way, it was as per usual. I had received the email confirmation from uhaul which identified my drop off location. When i was finished with the trailer a few hours later I took it to the drop off and left the trailer there, it was after-hours, and the location did infact accept after hours drop off. I thought that was the end of the interaction. However the following day I received an interesting call from a uhaul associate asking where the trailer was. Naturally, I was a little confused as I had already dropped the trailer off at the drop off location (and took date stamped picture of that fact). He that informed me that my drop off location had changed and that I got a text message hours after I had the trailer and the drop off confirmation email? Indicating such. In fact, I never received a text message or any other notification, and already had the verified drop off location in the email. They, then continued to tell me that if I did not go to the location I dropped it off at picked up the trailer and took it across edmonton, to a different location that I would be charged $300 for not taking it to the correct location. He was extraordinarily rude and inconsiderate, as I tried to explain to him that this was the actual drop off location that I used, i was looking at the email as we spoke. He then continued to tell me that he did not care what I thought, he was going to charge me the $300 regardless, If I did not do what he said and went to pick up the trailer. I asked to speak to his manager who was much more willing to discuss this and told me all I needed to do was call the scheduling office for uhaul and have the location changed. I still thought that this was extraordinarily weird, seeing as how I had the confirmation of the drop off location and that's where I took the trailer. However, I felt that this was an easy option to get this taken care of, so I called the scheduling office and spoke to an agent. After some time trying to explain that the email that I had actually was where I dropped the trailer off at, she said, she would look into it and give me a call back in a couple hours. I did not receive a response back from her for over a week. Until yesterday, when another uhaul associate called me asking where the trailer was. Needless to say, I was extraordinarily frustrated with this, however, the associate I spoke to was very helpful and got things dealt with in short order. This is absolutely ridiculous.The first associate, I spoke to who was threatening me, should not have his job. If he would like to call me and have a discussion about it, I'd be glad too. This is one absolutely disgusted customer, a company that's been around as long as uhaul, should have people in place that can actually deal with problems and not just be arrogant ignorant human beings.
brad wShould have safety pin for hitch lock.
Dennis CDispatching error caused a hassle, had the truck booked for 24 hours and was told upon return I was late and was going to be charged for it. However I had the truck returned 3 hours before I needed too. Created extra hurdles for me to jump through to avoid a late charge in an already stressful time moving. Highly suggest getting the system sorted out as that made for a poor experience and will definitely be notifying other people of this issue
Tavis BAbsolutely horrible. I was supposed to pick up near my place and the day before you moved me to a location 30+ minutes from my house. Your customer service on the phone was very poor also. I waited for over an hour on hold before being told there was nothing that could be done.
Nojan M