Booked a trailer via the uHaul app at a location that was a combined gas station and uHaul station. When I arrived the teller could not locate my reservation, she had me step aside to take many other gas station customers while I stood patiently waiting even though I was there first. Then there was issues with their iPad trying to complete the rental. I was finally assigned my trailer number and drove to the lot to hook up. The trailers was absolutely covered in mud and the box of the trailer was full of mud and trash. I also noticed there was significant damage to the pin lock on the trailer ramp. Aside from the rental experience and condition of the trailer the trailer operated as it should, the tires were in decent condition and the lights were all operational. As a person who rents uHauls regularly I will not return to this specific location again.
Michael N
Nisku Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nisku, AB T9E7N2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Had to get a new cable for trailer it was rusted out
Logan BThe people at this location are not helpful at all. The worst service humanly possible. Do not pick up at this location
Jordan VWe had problems during check out..The gentleman we were dealing with was awesome but the uhaul program was giving us a problem. When we were ready to go to the vehicle we had to go search for the vehicle. We were only told it was out there. The parking lot was very unsafe. It was not cleared properly. We needed to take photos of the vehicle. This was difficult ....with uneven ground because of the pour plowing job. The vehicle was not prepped for our use. While moving we ran into problems and an emergency...which put us behind in schedule. I tried to extend our time on the app...it wouldn't let me. The store was closed so I couldn't contact them. I couldn't return it....because of this I ended up paying double of what I planned. When we tried to open the back door it was frozen shut. I would say that this was our worst experience with uhaul.
Diana SThe equipment was well maintained but not cleaned (to be fare it was - 30C). Once assigned a trailer, there was no help offered. I had to ask for help to lift the trailer onto the hitch as way to heavy for one person to do alone. Luckily I have trailer experience and know how to hook up because again stay didn't know got to do anything.
Robert L