Have the truck available that the Uhaul confirmation email confirmed would be at this location but was not. Make picking up the truck in person not take 1 1/2 hours. Make it so the uhaul representatives can change the billed amount to match the original contract $. They attempted to charge the rate for the 20' even though a 26' was the only truck available but Uhaul system would not let them change the rate charged.
Ronald J
Nisku Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nisku, AB T9E7N2
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Customer Reviews
- 3.0 Average Customer Rating
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Better signage and information of where to go once you arrive at location
Trevor HUpon returning the trailer we had decided to drop it off at a location which was closer than its pick-up point. The drop off facility were not answering their phone, the next choice we had tried... said they do not take trailers, and upon arriving at the third one ...we had experienced that they close at 2:30 pm!!??? We had shown up at 3:00. So had to scramble to find another drop off facility before 5:00 (the closing time) for other outlets. Our drop off location was extremely difficult to locate due to lack of signage displaying it as a U-haul facility. A very difficult time for us in dealing with U-haul !!
DON OThe location was close to the airport, and otherwise no issues with the return.
robert mPrevious customer left pad lock on the trailer which I picked up. This caused unnecessary delays. The u-haul proprietors said it was not there fault as they didn’t put the lock on I contest they do bear responsibility as they rented equipment not fit use. The rental process was also very slow and painful for what should be simple
Scott R