I am unhappy by U-Haul I had booked the truck at Plainfield location and later I got call from U-Haul for change of location reason truck was not available. But when I booked for that day truck was available. Also this location was further away from my house. When I went to pickup truck the gas station clerk was unable to open the lock box and I wasted 30 mins just to get keys. This is not first time it has happened. My reservation got changed past and was send me to motel or gas station. Not sure why uhaul is doing that. I see trucks parked on uhaul parking lot! Very dissatisfied with this kind of service.
Vaishali R
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montgomery, IL 60538
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkTerrible. Not sure why we had to pick up at a gas station when there was a U-Haul right down the block. Not to mention additional fees plus how much gas we put in the U-Haul for our short distance, as we don’t believe the gas tank was even full when we got it. Wouldn’t rent from U-Haul again.
Taylor AThe U-Haul website was horrible for check in, it was not accepting the pictures I was taking of my drivers license and the vehicle so I wasted about an hour before I could even leave with it, so frustrating!
Brigida RVery easy to schedule, pick up and drop off. Very good communication, thanks!
Brian SI dont understand why I had to pick up at this shell gas station when there is a main place right down the road. With customers coming in and buying stuff checkout took longer than expected since only one person was working. The parking lot is not equipped for easy in and out access with gas pumps and delivers happening. Truck itself was fine. I blew it out and cleaned way more than the mess I had made. There were dog treats in the passenger door that that had been chewed. Overall just seemed felt very uneasy picking and dropping off here especially with a uhaul facility 1 minute down the road.
Chad M