The people at this location don’t know how to properly handle the rental. No paperwork when picking up truck, entered the wrong check-in time resulting in me getting charged for 2 days. When returning the truck the person at this location said she was new and didn’t know how to help remedy the situation. She was not at all familiar with the U-Haul rental system. I would never rent here again.
Edward Z
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montgomery, IL 60538
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This is a gas station. This is their primary business. While we got the truck needed, it took more time than anticipated to receive.
Matthew RI can’t believe how easy the process was
Sandra TIt took 45 to get the vehicle because the Internet was too slow and they were waiting on gas station customers. I did not receive a printed copy of any of my paperwork. The gas station was not equipped with parking to accommodate the truck and regular customers. No one asked for my id or verified my identity, when I dropped off the vehicle there was no checkout or paperwork. Seriously disappointing to have my pickup location moved because the original location was too busy and to receive such substandard service.
Leah BThere was debris from the last customers in the passenger side door.
Linda L