The can always dirty and I was over charged for gas andit had a 1/2 of a tall they charged me 16 gal and milage I was supposed to get so much a mile and was chargesd 100 per mile go ahead send it to collections I was lied to from the start
SAMMY T
Nani LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norman, OK 73069
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The truck didn't have a full tank of gas so I was told to return it at the same level I recieved it, I did just that and was charged $20. The rental was for 8 hours and since I was 15 minutes late returning the truck they charged me 2 days rental and insurance. I'm very disappointed with U-haul.
John SThese owners were very rude calling my phone after hours while at dinner with my family questioning me about their personal family business dealings that should not have involved me.. 😑 Then called me again early next morning to be rude and harassed me about a charge that made no sense. Instead of listening to the customer he projected and made an assumption as if he was the one who was present in renting me the truck. I asked for a supervisor and he said he was the owner. He was very disrespectful and judgemental instead of hearing me out and of course corporate handled this accordingly. Thanks UHAUL. ALL he had to do was listen and have customer service or empathy. Very Rude! Thanks to uhaul customer service team I will use another location and do research.
Dachelle WThe lady tried charging us a late fee when we still had over 5 hours left on our contract. She kept arguing with us and didn’t want really a resolution until we contact U-Haul support.
CALEB EWhen I rent a truck I expect it to be there ready to go. This didn't happen with this location. They didn't even know that they had an active rental at 0900 (my rental reservation). I would never go through them again; they are incompetent at best. Makes me not want to ever ren through UHAUL ever again as they wasted my time I needed on that day. Poor customer service, and terrible business.
Tyler M