The lady tried charging us a late fee when we still had over 5 hours left on our contract. She kept arguing with us and didn’t want really a resolution until we contact U-Haul support.
CALEB E
Nani LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norman, OK 73069
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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When I rent a truck I expect it to be there ready to go. This didn't happen with this location. They didn't even know that they had an active rental at 0900 (my rental reservation). I would never go through them again; they are incompetent at best. Makes me not want to ever ren through UHAUL ever again as they wasted my time I needed on that day. Poor customer service, and terrible business.
Tyler MHave used U-Haul several times in different states. Usually you make a reservation in the app or online, show up, get keys, done. This was a very different experience. On arrival I was asked to call a phone number. It dropped to voice mail and that box was full. After a couple of calls by the clerk at the gas station, I received a call from a number and I was asked all my reservation information again. I ordered a dolly and one was not available. Arrangements were made for me to pick it up at another location. Honestly, the location I should have contacted first. Everything worked out, but was severely not the usually high level of customer service I have consistently received from all my years of renting U-Hual at locations across the country.
Benjamin A