The check-in process did not work. We were supposed to pick up the truck at 6:30 AM; never received the critical text message to self-check in as I was told. I had to wait until the location opened and with that, was 2 hours behind schedule. That caused our drive to be longer because of rush hour traffic through two major cities. While the employee who helped did get things situated, she seemed frustrated and short with me. In all honestly, I was short and frustrated as well. When I reviewed the final bill/receipt, I was charged a second day even though I returned it the SAME day. So no, I would not recommend this unfortunately.
KELLY N
North Olmsted Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Olmsted, OH 44070
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Customer Reviews
- 4.5 Average Customer Rating
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Have the truck that the customer reserved. This was the second time this has happened. I made a reservation and when I arrived it wasn’t available. What’s the point of making a reservation in advance. Very frustrating.
CRISTI MTruck required service and air condition was not working and the back door camera
Cameron GNothing
THOMAS ZAlthough booked a month in advance, I had to drive an extra 20 minutes to pick up. Self check is still required going inside the store to pick up keys. Uhaul employe was very rude. Took over 45 minutes to get the keys. Very poor pick up experience.
Emily B