Location did not have the dolly I included in my reservation. No apology or discount provided for a massive inconvenience of not having the equipment I revered a month ago.
Marc L
Queensbury Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Vancouver, BC V7L3V9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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1) The car's backup camera was broken, which was very different from my previous experience! And it was dangerous! Because of this, I almost hit the car behind me while driving! 2)I am pretty sure I intentionally did not select the $16 damage insurance when I booked the 10-foot truck on the U haul app because the trip was short and I was familiar with the road conditions, so I didn't need to buy it! I am also pretty sure that the staff who gave me the keys in the office where I picked up the vehicle did not ask me about any intention of purchasing the $16 insurance, but the bill I received included this amount! I think this is unfair and forced consumption.
Dapeng LUnfortunately, the hours of operation for this location are not the same as U-Haul, and if you are there at 8pm, it will most likely be closed. And the user will encounter a problem.
Mostafa HCar was dirty. Also I booked the trip with some moving equipment and upon pick up the employee told me that he doesn’t have it. If they don’t have it, it shouldn’t be able to be booked! This way I had to go to another U-Haul location and waste lots of time. Extremely inconvenient.
Dietrich REverything went super smoothly. The online check in was great and the equipment served our purposes perfectly. Keep doing what you’re doing!
Robert S