I don't agree with this transaction. The amount charge is outrageous and was calculated without my agreement. The first van I took was returned back immediately because my cargo did not fit into the van. The lady told me to take a bigger van without ending the transaction for the first van. To my surprise, I got a 50 kilometers and $95.89 debit for the first van which was returned immediately, more so, the gas I bought was never used in the first van because I came back to change the van. Usually, a U HAUL staff will follow the customer to look at the necessary indications before ending the transaction, in the case nobody followed me to check the beginning mileage and ending mileage. She just entered whatever mileage she wanted to defraud me of my money. The second van I took to eventually move my cargo was also over estimated, When I returned the van, she was on her way to pick her daughter from school. She refused to come and check the beginning and closing mileage with me so we can agree on it based on the pictures I took at the beginning of the trip. I got a second debit of $189.19 for 114 kilometers trip. I demand a refund for the first trip with I never did because the van was too small for my cargo.
Chima A
Tostam Event Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M9M2C8
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- 3.5 Average Customer Rating
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I booked the uhaul for 5:30am and it was self pick up. When I went and entered the pin that was provided to unlock it didn't open. Tried every possible way to get in touch with uhaul and whoe
ALBIT JKeep it up
LUCKY OReally nice customer service
TUAN DImprove vehicle interior neatness and smell
ABRAHAM A