I would like to raise concerns regarding both the service at pickup and the safety conditions at return. At pickup in Toronto, I requested a moving blanket but was told it was cancelled without updating me as they don’t have it. I did not request Collision Damage Waiver (CDW), yet it was added to my final bill without my authorization. While asking basic questions about the return process, the representative repeatedly responded with “I don’t know” and directed me to call a number, without providing minimum assistance. The more serious issue occurred at return. I was instructed be the rep at the location to park in the original pickup spot, which was occupied upon my return. Uhaul Customer service number then advised me to park anywhere on the premises; however, all available spaces were covered in snow and ice and had not been cleared at all. I have full video documentation. I spent 35–45 minutes attempting to park safely, but conditions were extremely slippery and hazardous, creating real risk of vehicle damage or personal injury. This reflects unauthorized charges, poor customer service, and a significant safety concern due to lack of winter maintenance. I request review of this location’s practices and correction of the unauthorized CDW charge.
Tina K
Charisma Countertop Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M3B2M3
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Customer Reviews
- 3.0 Average Customer Rating
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Every thing perfect
ALIREZA RVery bad location never I come again here
ABDELAZIM MThe customer service is very poor, and the agent was rude.
CONROD DMake sure the phone check in actually works. I had to call and then wait for the store to open to get my truck.
ENIS H