I ordered a van and that was not available despite it being reserved and confirmed. We ended up with a box truck so it worked out, but we would have preferred the van as we only had one item and it was challenging to drive the box truck. Otherwise easy!
Casey H
Northboro Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Northborough, MA 01532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The app/contactless truck pickup was a completely unnacceptable experience. I've had an account with UHaul for years and rent several times a year, yet the app made me provide a contact to verify my identity, even after I provided my license and real time picture to match. That is ridiculous in an of itself, but to make things worse I was given no prior warning of this, so I had to scramble to find someone available while sitting next to my rental, all the time running further behind for my moving plans. Then, it wouldn't let me put my wife's phone number, saying it was used to make the reservation. I tried my own number just in case and it said the same thing. Why would both numbers be used to make the reservation? How many f*cking people doni need to bother at 7am on a Saturday to get my rental? Lastly, after 30 minutes, it finally let me complete the process, and then it just told me go inside to the counter anyways. Luckily, the app wasted so much time that the facility was open. But I had got there when it was closed and planned the contacless pickup for that reason, but it never would have worked in the first place. This if frankly the worst experience I've had with a service/company in a long time, and I expect a response and apology at a minimum.
Eric CYes. Great experience. The local dealer (mobil station in northboro ma) was very helpful. I extended the reservation with no problems. He explained all the detail about how to return truck. He came out to make sure we were all set before we left. I will rent from there again next time I need a truck.
JAMES MClean the equipment, put fuel in the truck, give me the correct number of blankets I rented.
JEFFERY BVery professional, convenient, and easy. Van was clean, rate very well. Attendant was friendly, knowledgeable and professional. Highly recommend.
JAMES C