I originally requested Westwood, NJ. A day before the pick up, you emailed and said that the 10' truck needs to be picked up in Northvale. Not convenient. When I got there, I had to go through the entire registration process with the manager and he was unable to find the right code for the lock box that held the key. That process took an extra 30 minutes which really cut into our time. I was very disappointed with the check in process.
ANDREW C
Exxon of Northvale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Northvale, NJ 07647
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Customer Reviews
- 3.0 Average Customer Rating
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Vehicle was clean but had all sorts of engine cooling, stabilitrak issues. Gas gauge was screwed up also. Vehicle definitely needs service.
Frederick FAbsolutely the worst most unorganized experience. No one at location to help or provide service, I reserved dollies and moving equipment and was charged for them but they were not provided and this caused disastrous problems for the move. and again no one was there to show the truck or the equipment, there was a gas station attendant who doesnt work for uhaul and had absolutely no idea what was going on. I will never recommend this rental process to anyone.
Oscar POne person was very nice and helpful, another employe was extremely rude and yelled at me when I got out to see where I should be parking the uhaul for dropoff since no locations were marked.
Kristen YThe gas station workers aren't really able to do anything since it is just a one way drop site. They just point towards the QR code, which is fine I guess.
ALEXANDER K