I rented a uhal from this location and was disappointed. They told me that the truck had 15/16 or almost full of gas in the tank but it only had like 11/16 . I noticed that to late and they over charged me for gas when i returned it . I know i should have checked it before i left but i forgot. But i did took picture of the gas gauge so make sure i would fill it up to the same level before i return it. So i did i filled it up to 11/16 of gas just like the picture shows and the gauge was exactly same level as when i left . I understand that i should have checked it but they just had the wrong gas level info in the system. I came back with the truck and he said i am missing gas. And i told him i did filled it up to the exactly same level like it was before. He replied that it was full when i left . Anyway it was $30 no big deal but i felt like i was ripped off intentionally. Check the gas gauge before leaving because they will rip you off .
LUKAS K
Rossi's Black Point Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novato, CA 94945
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Easiest U-Haul transaction ever. Agent was helpful, friendly and knowledgeable. 5 star experience. Thanks!
Michelle ZLocation and staff were excellent. The software and app guided check-in was a real problem....SO delayed just trying to get through the pick-up process.
ANNE BBetter computer services!!!!
Robert Pseemed unclear on the process and says he gave me more blankets than I received.
PER C