This place is a rare gem! The lady there was kind and understanding to my situation. I will visit her store again:)
JACOB K
Rossi's Black Point Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novato, CA 94945
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent experience and such a fantastic group of people I worked with at Rossi Market where I picked up U-Haul. Highly recommend them. Moving is stressful so working with great people makes it SO much easier! Thank you!
Michele GGained cit, no fuel in truck. Requested road service 5 minutes after rental pick up
Eric LThe most awful u-haul experience ever. The lady didn’t Know anything, didn’t have my reservation, didn’t know the process of renting out the truck nothing. She had to call someone. He didn’t answer at first, she had to call several times. Finally he answered. Then we couldn’t open the lock box with the key in it. I was just about to give up and say forget it, when she asked the guy if she could give me the key from inside. Are you serious?? The whole thing made me an entire hour late. He charges more per mile than the uhaul down the street. There was left over paperwork in the truck, you could tell it hadn’t even been wiped down since the last rental. The clock wasn’t set to PDT. I will never go here again.
Randalyn RVery poor customer service. I felt like they did not want to rent the u haul to me because I am a woman. They questioned why my and my husband had different last names. I didn’t know I had to show them my marriage certificate just to add his number for the secondary number. They couldn’t find the keys to the truck. Checking in took forever since the woman did not know how to do it. They didn’t look at the gas nor if there was any damage before me picking it up.
Monique L