Customer Reviews for Rossi's Black Point Station
(U-Haul Neighborhood Dealer)

5 reviews

5 Harbor Dr   Novato, CA 94945

(415) 892-7121

Location Hours

  • Mon-Fri: 9:30 am - 8 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 4/17/2021: Closed

Services at this Location:

Contact Us

(415) 892-7121

5 Harbor Dr
Novato, CA 94945

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 8 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 4/17/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

WHY MAKE A RESERVATION IF IT DOESN'T MEAN A THING? To be honest my entire experience with U-Haul for this move was TERRIBLE! I had a 15 foot truck “Reserved” only to be told the day before my move that there was no actual truck ready for me. My only alternative would be a 10 foot truck (not at my reserved location near my house), which was not nearly big enough for my families things. After loading the truck and realizing it would require 2 trips instead of 1 the customer service reps said they would be unable to complete the mileage required. After spending an hour on the phone they managed to find another, larger truck... almost 100 miles away. Not going to work. Did I mention the dolly and furniture pads I had requested were not in the small truck I was stuck dealing with either? Well they weren't. So instead getting the truck and equipment I had reserved they came through with the move nightmares are made of and no realistic solutions to fix or redeem the only side of the bargain they were supposed to. My day became extremely stressful and unnecessarily hard thanks to the terrible customer service of this company, who only job is to have a moving truck ready for you when you reserve it. How hard is that? Why make a reservation if the system in place is essentially first-come-first-serve? Moving is not a flexible, go with the activity!

Christian A. 
Rating:
1.0

We reserved a truck, two dollies, and 24 blankets. The only thing present at the pick up site was the truck. The man in charge at Rossi's was no help and actually suggested that if we paid him extra (over and above what we had already paid for the missing items), he might be able to provide some, but not all, of the missing items. U-Haul dispatch then advised us to go to another location in Novato, one I already knew was closed for President's Day. We were then sent to San Rafael, where the employees were EXTREMELY rude to my wife. U-Haul dispatch told me that we would not be charged for the missing items, but we did get charged. We were also charged an extra mileage fee, for the miles we had to log driving to San Rafael to pick up the items we had ordered but U-haul did not provide. We will NEVER use U-Haul again and will tell anyone asking for our opinion how poorly we were treated and recommend that they find another company. Your email soliciting our review reminds me to make a Yelp review so we can do what we can to spare others the horrible treatment we received, especially from the jackasses at the San Rafael location on Francisco Blvd. If you're still thinking about doing business with this slipshod operation, you've been warned.

Emily K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
2.0

Get a place with better internet/LG data access. I had to wander about a block and a half to get a decent enough signal to upload my confirmation pictures of gas/mileage to the Uhaul website.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Genevieve F. 
No reviews have been submitted for this location.

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