The check-in checkout process is way too long. It needs to be made easier and you need to let the customers know about it ahead of time.
Kinnary P
Cork and Brew Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78732
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Make sure that equipment such as dollies are actually in the vehicle before the customer arrives to pick up vehicle. I was supposed to have a furniture and appliance dolly with the vehicle but neither of those was there. Had to drive to a U-Haul store 10 miles away to pick them up but the store only had an appliance dolly. Very frustrating. Plus, when I called the U-Haul number to help with extending my time, the person was very rude and not helpful. I won’t be renting from U-Haul again.
KEVIN BMake sure the truck is cleaned out by someone before the next person picks it up.
SEAN MThe padded moving blankets that I ordered (to be picked up at another location) were not in the vehicle, and I could not get UHaul customer service to adjust my bill. Not sure who's fault that is, but the pickup at this location could not have been any easier.
David UAccurately track the fuel Remove feral rodents Be on time Include the additional materials the customer has paid for Do not be disrespectful with the wording for the lock code
Crystal Y