There were challenges in parking a 20' truck in a small parking lot. Because of the changed pick up location, I paid for extra mileage because of this inconvenient change.
Mark B
Oakdale Food & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakdale, CA 95361
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Customer Reviews
- 4.0 Average Customer Rating
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This location was accepted, as the drop off location- one week before we got there. We chose this Oakdale location, because it was within walking distance of our motel- as we had no vehicle to use, after dropping off the 10' uhaul truck. There are no taxi's that will come to rural Oakdale, from Modesto. We had pre-paid for our Lyft ride from Oakdale to Sacramento SMF airport- to catch our flight to Las Vegas- shortly thereafter. The owner woman of Oakdale food & liquor that has the uhaul pick up/ drop off location- was a really bad experience. As agreed, for one week prior; we were to drop off the uhaul truck by 9:20 a.m. on 05/28/2025 At about 8:45 a.m. she had the uhaul local manager call me, to tell me- she had no room to accept the uhaul truck & to take the truck to Modesto. We said, "No, cannot & unable to do that. That location was the location for drop off & we were taking it there. She did not give us advance notice and we had no time left- only to drop off the uhaul truck blocks away, walk back quickly to motel and catch right away our Lyft ride to the airport". We did just that. Parked the uhaul truck in that location parking lot; gave the owner woman the keys and walked back to motel. We called the Uhaul corporate office and made a complaint at how badly this location owner woman was- totally bad customer service. Corporate, local manager & this location owner woman only worked together for the benefit and for whatever the owner woman wanted to do- no care nor concern for the customer. Then, this same owner woman, charged $58 on two of my debit cards, without my permission. I was not informed. One of my banks, told me they blocked it- was suspicious. Still waiting to see what my other bank does. I did make a complaint at this bank- they said I had to wait until it finished processing first We did barely catch the Lyft ride; caught our flight and got to Las Vegas. We thoroughly explained this repeatedly to corporate, local manager & the owner woman. Nobody cared how upset this made us, nor the fact they were trying to force us to miss our Lyft ride and our flight ride, to take truck to Modesto for owner woman- with no care nor concern to us at all. I would NOT advise; recommend nor suggest to anyone to trust the Oakdale Food & Liquor to let you drop your uhaul off there in their parking lot. What was also a eye opener, was the reason the owner woman gave- as to why she tried to refuse us, to drop off the uhaul truck at her agreed upon location- the email & message said..." due to incoming scheduling of uhaul vehicles "...
JENIFER Bthe customer service was excellent, so friendly and accommodating
JENNIFER BService was amazing. They were really understanding and would work and help you out with any problem. Thank you.
CAROL MThe gentleman were quick and efficient!
RAMON B