The equipment was clean and the staff was very helpful. My problem was with the booking. I reserved a 6x12 trailer online for 6 hours. The total was about $52. As it turned out, my reservation was for in-town. I did not think that was at all clear. I was pulling the trailer one way from Somerville TN to Columbia, TN. I only had the trailer for 6 hours but because it was one-way out of town it cost $230 to rent. I think iin town versus one-way rentals should be more clear when you are reserving and I felt that the difference of $52 (which included insurance) versus $230 (which did not include insurance) to rent a non-motorized unit for 6 hours was exorbitant.
Ben S
KJ & E Stop N Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, TN 38060
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe older couple there was SOOO sweet! I truly appreciated them. My only comment would be for them to air out there office a bit more. It had a very very strong smoke smell that gave me a headache
Cheryl HVery accommodating and helpful! Thank you for making it easy!
Naresh PEmployees were very helpful & kind!
Pamela SNo comment. No one was there.
Marc S