I informed the receptionist that I would only need the truck until 11 July but she kept my reservation until 13 July. Charged me the full amount until 13 July. Since it was a one way there was no way for me to receive a refund for the two days I didn’t use the truck. She also told me the truck was on 1/4 tank but it was on 1/8 tank. I voiced this but she didn’t make any changes in the system. She didn’t adjust either because she was on the phone with someone then answering text messages about her friend being in an accident. She did not pay attention to the customer and now it costed me more money than needed. I’m thankful this was one way. I’ll never have to deal with them again. There was also several items in the cab of the truck including a foldable knife, a windshield U-Haul sign, and candy wrappers. I made sure that was cleaned out before turning it in so I didn’t get charged.
Troy M
H&A Equipment Exports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocala, FL 34474
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I can recommend no improvements at this time.
ANDREW DVery easy drop off procedure
Rick SPlace is filthy, worker really could care less about my return.
STEVEN Ai dropped off efore opening but he did call me and i told him what happen wiith the oil.
Michael H