Customer Reviews for H&A Equipment Exports
(U-Haul Neighborhood Dealer)

331 reviews

6285 SW 38th St   Ocala, FL 34474

(352) 622-9757

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(352) 622-9757

6285 SW 38th St
Ocala, FL 34474

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: 1 pm - 5 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

The Owners were very polite and helpful. The supply of equipment was excellent. Thank you. However, room for improvement 1) the hours started at 9 am instead of others at 7:30. 2) The facility was very unsightly old, broken down, messy trailer. 3) Only one person could check me in so I had to wait till they arrived. What could be done to improve: 1) remove the old disgusting trailer! replace it with clean modern one or a building. 2) Make sure all in the office can check in and out customers.

Jeff H. 
Rating:
5.0

Hades was a pleasure to work with.

Levi H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great customer service. Rented a 5'X9' trailer. Trailer was checked and hooked up by staff. I was extremely pleased with transaction.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

Catherine A. 
Rating:
3.0

Older facility. Equipment was ok.

RAY G. 
Rating:
5.0

Good service

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

JUDITH P. 
Rating:
5.0

It was a great experience. No problems

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Their assistant Kiwi (dog) very friendly and loving. Personnel is very helpful and kind.

Charissa L. 
Rating:
5.0

Great people to work with!

GARY S. 
Rating:
5.0

Great folks!

VIRGINIA F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

DENNIS K. 
Rating:
4.0

Customer did not leave a comment.

Tilson Z. 
Rating:
5.0

Friendly service!!!! Great equipment!!

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

Edith M M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Nothing. This location has great people and service is second to none!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
1.0

Customer did not leave a comment.

Shevon G. 
Rating:
5.0

Inside the cab was filthy, dirt everywhere and sticky substances on the steering wheel. Inside the back of the truck was even worse. Dirt and mud everywhere. I spent a half hour cleaning the back out before I could even use it. I thought it was odd that they didn't go over the truck with me. Highly disappointed. I did take pictures as well.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

SHALETTE R. 
Rating:
3.0

Customer did not leave a comment.

JACK B. 
Rating:
1.0

I choose this location as it was the closest one to my house but after my experience I would much rather make a longer drive.I felt as if I was rushed out, I never received said email about my reservation nor was I told where I would have to drop off keys when dropping off the uhaul. I would rate the customer service experience 4/10

Ivon A. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE M. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
5.0

We have rented several times from this dealer. They are awesome to work with.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

Huldah C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
3.0

Better customer service department communications.

John B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Good ppl and good Service

JOSE C. 
Rating:
3.0

Customer did not leave a comment.

Tricia B. 
Rating:
5.0

Very helpful and made sure we were safely set.

KAREN K. 
Rating:
3.0

Low beam head light on passenger side was out.

GERALD JR K. 
Rating:
4.0

The staff was very helpful. They were very accommodating. The can I used worked out well.

Andrea V. 
Rating:
5.0

A great, no-nonsense woman does a super job. Easy goin, easy to deal with.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

The staff was friendly and it was easy to pickup and drop off the trailer

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

A lovely bilingual (English and Spanish) lady runs this outlet. Despite many distractions around her, she did a very good job for me. Solid family owned/operated business. No frills but no hassles.

RICHARD N. 
Rating:
3.0

Was worried about someone stealing a uhaul from them last night was looking at cameras the guy said it was a white person the lady said no no they are latin .

NORMA R. 
Rating:
5.0

Customer did not leave a comment.

HUGO R. 
Rating:
5.0

Best customer service, truly above and beyond, polite, attentive, helpful, great service!! Will definitely continue to use this location for all my future U-Haul needs.

Sally B. 
Rating:
5.0

Again my opinion is nothing

DERMOT E. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Locally operated national brand marries corporate power of scale and personal service. I am a big fan.

WILLIAM K. 
Rating:
5.0

Great service and very friendly.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Siobhan H. 
Rating:
1.0

The place was filthy. I was charged an extra $20.00 for being 1 hour past the check in time. What a rip.

Dorthea Z. 
Rating:
5.0

Very good experience Pickup location was great. Went to my original pickup and someone cancelled our reservation. If I need a rental I will Always go to H&A ON 38TH OCALA FL

Karen R. 
Rating:
3.0

Customer did not leave a comment.

ALFRED S. 
Rating:
5.0

Customer did not leave a comment.

DARREN P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
4.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Funny you only ask about locations when it the same internal system that is a failure. The employees just follow instructions, my reservation was changed twice without my knowledge. U haul never called to confirm reservation. This was a terrible experience and I will never use this company again.

Austin H. 
Rating:
5.0

The people were fine. You changed the location ofy pickup without notifying me, then also changed the time of my truck pickup without notification. This made my move incredibly stressful and I will do everything in my power to never use U-Haul again.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

I was pleased with the pick up. I did have trouble with the U-Haul website.

DAVID W. 
Rating:
5.0

Great service. Fast

Levi H. 
Rating:
3.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

So helpful and friendly ‼️

KEVIN S. 
Rating:
2.0

Customer did not leave a comment.

CONNIE R. 
Rating:
5.0

Customer did not leave a comment.

ANDRES C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

employees were friendly, knowledgeable, and helpful

Gregory H. 
Rating:
3.0

A little confusing about where to leave the truck. Might have been dûe to fact that I was so tired I couldn't see straight.

Woodrow A. 
Rating:
5.0

Professional, polite, informative, very nice experience. Excellent equipment!

dianne B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Porch was messy

Betty Lou A. 
Rating:
4.0

Customer did not leave a comment.

PETER G. 
Rating:
4.0

We dropped of the van after hours because we were stuck on I75 for almost 3 hours waiting for help.

Carlos L. 
Rating:
4.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

I have rented from this location before, they are very accommodating and friendly.

Christopher S. 
Rating:
5.0

This is my favorite U-Haul location customer service is good the lots of equipment and it's just off the main road. H&a equipment for all your U-Haul needs

EDWARD R. 
Rating:
2.0

Customer did not leave a comment.

ROGER M. 
Rating:
3.0

Your records did not show me having a rental when I logged in. So I could not check it in without assistance from your customer service I was put on hold a couple of times from the first two pages that went to assist because they didn't know what to do. Finally an hour later and storming like crazy I got a customer service agent who was able to take me step-by-step to check in this piece of equipment, in the middle of my trip we received a different location to return our equipment so we had to locate this place I can only assume this is for your all‘s convenience, it was not the same place that was on my contract and I agreed to take it back to

Kirk D. 
Rating:
4.0

Customer did not leave a comment.

ERNESTO C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
2.0

Customer did not leave a comment.

Barry H. 
No reviews have been submitted for this location.

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