Rented a 26' unit from this location on Fri. 11/7/25. Was later notified that my pickup site was changed to a location some 20 miles out of my way. Went to the second location to get the truck no one was there and the business office was locked.This was at 09:50 AM. U-Haul could not contact anyone from that office. I called the original location and was told he had the truck I needed still on the lot. Drove to that dealer and got a 20" unit because the 26" was committed after I had reserved it online. Was ultimately charged $15.00 for the "safe move" fee despite declining that coverage on the original reservation. Will still use U-Haul in the future. However, this was a lot of wasted time for me and ultimately not getting the equipment I originally contracted.
Carolyn C
Taxi Taxi
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocean City, MD 21842
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Polite and professional Staff.
Robert MThey are rude and charges you for extra stuff. Watch them they are thieves.
David WThank you for a wonderful experience
Skip LGreat little operation. Donnie was very helpful. He even helped with installing a wiring kit for my car (the closest facility that normally offers this service was 70 miles away).
Michael S