1) When I arrived, I found a vehicle with a dirty front windshield. 2) I was offered the oldest rental among all available, and when I asked for another, I was told it was for intercity rentals... what!?? 🫣😄 3) When the vehicle was returned, the odometer said I had driven 113 miles, but when I double-checked the locations I visited, it was 100 miles. I'm okay with a 1% or even 2% or 3% mistake. But 13% is stealing 15 bucks from my family! 4) The location team was friendly and nice, but that's not the only thing I value in the experience I paid $200 for (rental + insurance + miles + gas).
STANISLAV K
7 Day Tire Wheels & Alignment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oceanside, CA 92054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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This isn’t a reflection on the location itself, because the owner did his best with finding me a truck when my reservation that was made 3 weeks prior was not sent to him. The owner saw that there were multiple notes in my account from uhaul representatives stating that they did not have the 15ft truck and tow dolly available that I reserved 3 weeks in advance. This information was not communicated to the owner at this location nor was anything communicated to me at all. My initial reservation email stated that I would be contacted THE LATEST the night before my reservation to confirm equipment and I had zero contact. Uhaul had 3 weeks to contact me with issues and I heard absolutely nothing from them, so when I showed up for my reservation for my 1200 mile one way move, it was not available. The owner contacted multiple locations and was only able to find me a 20 ft truck and a flat bed trailer which was way larger and more difficult to drive than what I wanted to as a single female traveling cross country. I made it work best I could, but this was extremely challenging and unsafe since I was given no choice but to drive a much larger truck and trailer than I have experienced driving. Uhauls communication and reservation system was a failure in multiple ways.
SHALA RJared was friendly and quick to help me with return.
CLARA BGreat service, They hooked it up and detached it. Great company.
RICHARD PI was sent to another location that was absolutely horrible and I was so upset I called the 800 number and they were right on it and sent me to another location. I was told it was the closest and yet it was very far away then with the help of customer service they sent me somewhere much closer to my home and we're open. I was not happy with the original location on Mission they were closed and only a paper sign hanging up that said do not leave the truck or trailer in the parking lot or I will be fined this post quite a problem for me since I moved into an apartment and there was no place for me to park them overnight I had to return them early. I should have been able to drop it off but this location on Mission does not accommodate that.
LINDA H