A correct charge would be nice. I got two items overcharged. 1. I did not sign up for safe mode, which charged $30, and 2. I returned the truck less than 24 hours later, and I was charged for two days. I called the location and main office and am still waiting for a resolution.
LUAN D
Postal Annex Oceanside
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oceanside, CA 92056
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Customer Reviews
- 4.0 Average Customer Rating
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Arrived at the location for a pre-scheduled rental. we were told the truck that we scheduled was not available but they only had a 10 foot not a 15 foot. Truck paperwork said it had a half a tank of gas we got into it. It was empty. The dolly that we rented was not in a truck had to go back and pick that up. on drop off we were charged $20 for gas even though there’s way more gas in it when we dropped it off then when we picked it up. When brought up to the drop off location, we were told we’d have to deal with the one 800 number regarding the charge of gas. Overall absolute awful experience staff was Rude and unaccommodating.
JEFFREY EShe was very rude. Even though I reserved a uhaul, she said they dont have it. Then she couldnt find my reservation because she misspelled my name and my email. She didnt care at all. Shw sent us to a different location and we needed to drive 20 more minutes.
ALI OService was quick and very polite service.
KEVIN EGreat experience and great customer service!!!
BRETT T