Nobody was there. I learned that I had to go to a grocery store down the street to get the keys and when I got there, nobody had my reservation and the storage owner who had the key was not even in town but an hour away. I tried to call U-Haul and the man who picked up my call literally told me he had no experience in dealing with the issue. Finally got someone to come out to the storage place where the truck was and even then the man doubted that I had a reservation even when I showed him the contract. Worst experience dealing with moving I ever had.
Kevin D
Stewarts Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Olney, TX 76374
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Great service and fantastic friendly people to do business with
Casey LI had several issues with this truck. The a/c quit blowing on the way to my destination in Wichita Falls. There is air in the brake lines; it was very scary trying to slow down and stop. The inside was very filthy. There were broken pieces on the dash and console. Overall horrible. I am requesting a refund.
LESLIE BThe rental checkout and return procedure was cumbersome and time consuming. The App took forever to process pictures. The key was found in an unlocked lock box on the outside of the building. The equipment was in great shape. The appliance dolly that we had reserved was placed in the wrong truck and we had to search for it, eventually finding it in another truck on the premises.
Kyle SNo improvement needed , the Olney Tx Uhaul service is very well managed, user friendly and has great professional service every time!!!
Billy B