A few below average things with a couple bright spots. The person we worked with at this location was friendly and very agreeable. Unfortunately, he booked the return location in a town 30 miles away from where we were supposed to drop off - even after I specified a drop off location Kearney, NE (location of the move). I had to call U-Haul customer service to straighten things out.
TOBY A
Mega Saver Rentals LLC 168 Harrison
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Omaha, NE 68136
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I rented the larger size truck because it had a ramp and I could use a dolly to move all of my boxes. I called to confirm with you customer service that a utility dolly was included in my rental. they assured me it was. it was confirmed on your app. I visited the location the day before to confirm everything was available and my reservation was good to go - received confirmation from your renter. I arrived that morning to pickup the rental and was then told a dolly was NA! The whole reason I paid more money for the larger truck with the ramp was so I could use the dolly. No dolly meant I had to do considerable more work with an even larger vehicle. I guess confirming with customer servicer, and then later with renter doesn't mean jack shit. Why? cuz fuck what the customer has to go through, that's why. You still get your money.
SCOTT SThe a/c broke. 1000miles no ac - miserable experience.
ANDREW Bgreat service
BILL IFalse charge
Todd S