Everything was great. I had a pleasant experience. Thank you.FERDY J.
Prestige Auto Repair
(U-Haul Neighborhood Dealer)
Orlando, FL 32808
- Mon–Fri9 am–2 pm
Special Operating Hours
- 3/31/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Orlando, FL 32808
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- 4.0 Average Customer Rating
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When I arrived to drop off the equipment the owner of the auto place told me I couldn't drop it off there and I informed him I was doing what the app told me and I parked it where other U-Hauls was parked he told me it would be towed and I would have to pay!! Very upset on his behaviorSteven H.
Truck was never cleaned. It wasn't check I'm had to wait for truck to be check in. Also truck was empty on gas. The cab was very dirty with trashy. And I had to sweep out the box. Before loadingMichael N.
No signs or indication on where to drop off vehicle.Heather H.
The pictures we got for the equipment check etc were nothing like the condition of the van. There was a lot of damage to the vehicle (that I documented in the check-in). MANY issues with this listed below: More accurately update damage images and make sure things work e.g. A/C, headlights, steering... Full list of issues: - The driving area had a leak above the driver's seat and we went through several bouts of rain. Driver was soaked and I had water damage to some expensive makeup I was keeping up front to prevent heat damage. This happened several times from north FL all the way to the northeast. I lost 3 boxes of expensive collector's makeup to water damage because it flooded the floor. Several hundreds $$$ worth. Laptop case also had water damage. - The steering alignment was so off, it was almost sideways. My father had to drive the entire way because he was strong enough to counteract it, but if I had been on my own (smaller), there is no way I would have made it to my destination. Dangerous as well. - The headlights did not work. Both were dim, one was extremely dim, and they were pointing in different directions. Drove with the high beams the entire night (which also were not very strong). - The trailer had a very small safety chain and one normal one. Was not able to stop to get a replacement so we made frequent stops to check on everything with my car. One location we stopped at did not have extra chains. - A/C barely worked. Fan hardly blew any air and it was mostly warm. Miserable in the summer and especially in the southern states. - Windshield wipers were weak. Dangerous driving had to pull over during storms. Still got soaked from the cabin ceiling leaks. - The actual switch to control the headlights was pushed into the dashboard? Unable to use. - 2 power points: one did not work at all and the other you had to continually readjust the plugs or hold them while charging phones. We were stuck dealing with these issues because of the time limit we were under. Would have been a missed flight back if we had to unload the entire van, repack, and move car around. Two locations did not have chains to help. I am extremely hesitant to use U-haul again due to this trip. If I had been on my own and did not have the help of someone much stronger and knowledgeable in trucks, the trip would have been a failure and I would have been in deep trouble with work etc. Definitely upset I wasted over 1k in fees for this.Audra S.