I felt great about using this facility for my long distance move. Before my move I rented from him 2/3 time for in town moving. This gentleman was so nice and went above and beyond the call of duty to help me get things done stress free. In today’s times good customer service has almost disappeared. This gentleman was VERY nice and VERY professional. My needs were his focus! Thank you so much for make an already stressful situation less stressful. YOU ROCK!
NANNETTE H
AM Custom Workz LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottumwa, IA 52501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Arrived to pickup pull trailer 20 minutes before scheduled pickup time based on they're open till 5. When arrived all door to business were locked. Knocked repeatedly with no response. Called UHAUL and they called them. We returned for pickup. Owner was extremely rude that I'd called UHAUL. Stated he was there and we came before our scheduled time so had no reason to call. Then told my husband we could not return it on Sunday since they were not open. I had already had to pay for Friday and Saturday even thought we only needed it Sunday, because he wasn't open. My husband explained that is not what Uhaul had told us. Owner argued with my husband that it was his business not there's and if he decides to charge for it he can. We hooked up trailer and left the hostile situation. We returned it Sunday afternoon and it does not appear I was charged an extra day. So Thank you for that! But from now on we will go directly to Oil Lube on hwy 63. And will not recommend that dealer.
MARK CGreat service. Fast return.
Dustin UNothing, excellent customer service! The guy was so helpful, made sure I knew exactly what I was doing!
SARA GThey were amazing.
Kenneth T